Help with CRM

About the job [login to view URL]\'s Operations team is looking for a passionate, service-oriented, solution-focused and optimistic customer relationship associate. He/she will directly report to the Customer Relationship Head. Critical responsibility includes resolving product and order issues by analyzing customers\' complaints, determining the cause of the problem, creating and explaining the best solution to the problem and following up with teams to ensure issues are resolved. More info on the image attached. Note: Home-based / Office-based About [login to view URL] [login to view URL] is the launchpad of shirt businesses. We enable entrepreneurs, graphic designers and individuals start a shirt business from the comfort of their homes - risk free and hassle free. These individuals, a.k.a. store owners, sell thousands of shirts to diverse niche markets that you are most probably part of - like your school, your favorite band, or your favorite tv series. Many of the store owners had their first entrepreneurial experience at [login to view URL], and helping them get started and grow are what we are passionate about. [login to view URL] was founded in September 2014 when our founder\'s shirt business failed because of excess inventory. Many people loved his shirt designs, but they were not enough to generate a profit. This propelled us to create a platform that removes this risk (and hassle). From a one-man team that operated from a garage\'s stock room, we are now composed of 8 young passionate, forwarding-thinking and entrepreneurial individuals who are motivated by learning, growth and significance. Nevertheless, we are yet to complete the team that will bring [login to view URL] to greater heights.