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Customer Service is an essential component of a successful business. It involves providing customers with quality support to their inquiries, suggestions, grievances, or any matters related to the business. A customer service specialist is a personnel who specializes in providing top-notch customer service.

These professionals strive to go above and beyond customer’s expectations and provide efficient solutions tailored to their needs. Their job descriptions also consist of tasks such as responding to customer inquiries quickly and accurately, analyzing information, diagnosing real problems, recording customer feedbacks, creating customized support plans for each customer, monitoring customer relationship management tools, executing follow-ups, applying problem-solving strategies, among other duties. These tasks emphasize on building customers’ trust and fostering relationships with them.

Here’s some projects that our expert Customer Service Specialist made real:

  • Interpreting services in multiple languages
  • Lead generation and virtual assistance
  • Site verification across different countries
  • Product testing on global scale
  • Field research projects
  • Merchandise supervisors

The projects aforementioned demonstrated the ability of a Customer Service Specialist to provide seamless support for businesses around the world. By hiring such a freelancer on Freelancer.com, you are entrusting your customers’ satisfaction to professionals who are experts in dealing with customers’ needs and inquiries. With this knowledge and skillset at hand, you can immediately experience a far reaching beneficial impact on your business. You don't need to worry about not being able to cope with a sudden spike of customers' inquiries or missing out on feedback or suggestions that could help you improve your services. So don't wait any longer! Post your project now on Freelancer.com and hire one of our expert Customer Service Specialists!

Dari 92,068 ulasan, klien menilai Customer Service Specialists kami 4.87 dari 5 bintang.
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    34 pekerjaan ditemukan, seharga USD

    I'm in search of a competent telecaller to work on full-time basis. Your duties will primarily involve handling outbound and inbound calls, thus you must be capable of: - Making calls to potential customers - Receiving calls from customers and effectively responding to their inquiries Given this, your daily commitment to this job should be more than 6 hours. To successfully carry out these tasks, it is essential that you possess communication skills of an advanced level since interacting with diverse customers will be a significant aspect of the role. I am not just looking for anyone; an ideal candidate should have proven experience as a telecaller or similar customer service role. Hence, the skills and experience I am looking for are: - Exceptional communication and negotiation s...

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    I need native British individuals for a simple and brief task. The nature of the project involves: - Conducting two solo calls. - Speaking for 5 minutes in each call. This voiceover is predominantly educational or instructional in nature and is aimed to enhance AI services. If you have not done this task before with anyone then you can do it.

    $9 / hr (Avg Bid)
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    I am seeking a competent Customer Service Specialist to perform various tasks. These will include: - Answering customer inquiries in a professional and timely manner - Effectively resolving customer complaints The successful candidate ideally should offer support via diverse platforms such as phone calls, emails, and live chat. Given the nature of client needs, flexible working hours are a requirement. Previous experience in a customer service role and excellent communication skills are greatly desirable.

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    Tecrübeli ve dinamik bir ekip ile işbirliği yapmayı amaçlıyorum. Temel ihtiyacım, iş saatleri boyunca canlı bahis sohbet üzerinden müşteri hizmetleri sağlayacak bir çağrı merkezi. Daha önce bahis sitelerinde çalışmış arkadaşlar önceliğimiz. İletişim tlgram: grandiepz İşin Tanımı: - İş saatleri boyunca (hafta içi 9.00-17.00)(3 vardiya var boşluğa göre akşam ve gece vardiyalarına alım yapacağız. Müşterilere canlı sohbet üzerinden destek hizmeti sağlayacak kişileri arıyoruz. - Müşteri sorularını, taleplerini ve endişelerini hızlı ve profesyonel bir şekilde çözüme ulaştıracak. - Ek olarak saha elemanı arıyoruz. Aranan Nitelikler: - Öncelik çağrı merkezi veya müşteri hizmetleri tecrü...

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    In need of a virtual assistant based in Dubai to help me manage admin tasks for a children’s products business. You should be able to communicate between standard business hours effectively. Tasks will not be set in stone but you should be ready to take on anything that will help make the day more. On-site visit to Dubai Marina will be required 2-3 days a month for 2-3 hours each visit. Key Skills: - Proficient in Excel (essential) - Knowledge in social media management - Product quality checking/counting - Excellent communication skills - Detail-oriented A bonus would be the ability to take the initiative and identify areas where you can add value. This role is only available for those who can operate during business hours. Looking forward to working with a professional and app...

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    We’re continuously looking for detail-oriented and thoughtful people in Indonesia to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe. Duties: - You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers. - Diagnose and solve ...

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    I'm seeking an experienced telemarketer fluent in Italian for my social networking business. Key Tasks: - Engage with our B2B customers via phone calls - Focus on increasing customer engagement - Become a valued voice of our brand Ideal Candidate: - Proficient in Italian - Proven B2B telemarketing experience - Knowledgeable of social networking platforms - Exceptional communication and engagement skills - Ability to effectively plan and organize workflow. Join me in boosting our brand relevance and customer rapport through strategic telemarketing engagements.

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    I'm seeking a proficient telemarketer who can fulfill a number of roles including managing outbound calls, handling inbound inquiries, and setting appointments. The focus of this project is within the financial services industry, targeting both business-to-business and consumer markets. Key Responsibilities: - Conduct Outbound Calls: Prospecting potential clients based on provided leads and pitches relating to financial products and services. - Manage Inbound Calls: Responding to queries and providing information about our financial offerings. - Appointment Setting: Create opportunities for our sales team by scheduling appointments with potential clients. Ideal Skills and Experience: - Familiarity with financial services industry - Excellent communication skills - Strong phone ha...

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    I am in need of a dedicated Customer Service Representative who can respond to customer inquiries immediately and be available from Mondays to Sundays from 10:00 AM to 8:00 PM. The role involves: Main Duties: - Answering customer inquiries: You will be responsible for providing accurate and quick responses to customer questions and inquiries. Your ability to provide clear and prompt feedback is key. - Resolving customer complaints: I'm looking for someone adept at handling complaints and can turn a dissatisfied customer into a satisfied one. - Management of orders: You will be responsible for collaborating with the fulfillment center administrators and coordinating with logistic partners to ensure that orders are fulfilled properly and efficiently. Communication Channels: - Email...

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    Hotel Concierge Service Expert 5 Hari left
    TERVERIFIKASI

    Project Description: Hotel Concierge Service Expert - I am looking for a freelancer who can assist me with both specific issues and overall improvement in hotel concierge service. - The ideal candidate should have expert level experience in hotel concierge services. - The main focus of the project will be on enhancing the concierge service offered by the hotel. - The freelancer should have a deep understanding of the unique needs and expectations of hotel guests. - They should be able to provide personalized recommendations and assist with various guest requests. - Excellent communication and problem-solving skills are essential. - The freelancer should be able to handle multiple tasks efficiently and prioritize guest satisfaction. - Familiarity with hotel management systems and software ...

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    HR Needed for Telecaller Hiring 5 Hari left
    TERVERIFIKASI

    I'm currently in need of a Human Resources professional with a specific experience in hiring for the telecaller role in sales. This is for my company located in Patna, and we're specifically looking for candidates based in different states. Responsibilities for the role will include, but not be exclusive to, the following: • Making outbound sales calls Who We're Looking For: 1. Experience Level We're seeking someone with an intermediate level of experience in the telecommunications industry. 2. Language skills As we service a multilingual market, proficiencies in multiple languages is a must. To be considered for this project, you require previous experience in human resources, particularly with making hiring decisions for telecaller roles. Any additio...

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    I'm in need of dedicated inbound and outbound sales agents to help grow my business. Your tasks will be multifaceted and require keen attention to detail. For inbound sales agents, you'll handle: - Responding to customer inquiries with utmost professionalism - Making informed product/service recommendations - Processing orders efficiently and timely As an outbound sales agent, your tasks will be: - Performing cold calls with prospective customers - Conducting effective lead generation - Scheduling appointments The ideal candidates should have experience in telemarketing, be self-starters, and have superb communication skills. Your ability to handle customer engagement and generate sales effectively will be critical in this role. Proven sales experience, particularly in telem...

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    E-mail Verification Virtual Assistant 4 Hari left
    TERVERIFIKASI

    I am in need of a virtual assistant who can efficiently manage an email verification task. Key Responsibilities: - Validate a substantial number of emails (10,000 to be precise) - Perform this task within a tight deadline (needs to be completed within 2-3 days) The ideal candidate must be capable of working under tight deadlines, have excellent attention to detail, and be proficient in data entry. Previous experience in email verification or related duties is a bonus. Professionalism and reliability are of utmost importance for this role, as accurate execution of the tasks can significantly impact my operations. If you believe you are the right fit for this project, please do not hesitate to apply.

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    As an energetic and proactive sales executive, your responsibilities will be critical to our company's success. The ideal candidate for this role should have experience: - Conducting sales calls - Generating leads - Closing deals We are a company operating in the background verification industry. We conduct employment verification, education verification and criminal record checks. Being knowledgeable in these areas will be a considerable advantage. To thrive in this role, you will need to familiarize yourself with our services' specifics. From there, using your stellar communication and negotiation skills, you'll be closing deals with potential clients. In summary, being an enthusiast for sales in the background verification industry is a must-have. Looking forward...

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    We are looking for a Professional Chater. Duties : Chat management: Real-time response to subscriber queries Maintenance of customer relations Finalize private media sales via chat Content management: In-depth understanding of our portfolio of exclusive content models Occasional collaboration with teams to report user feedback and suggestions for improvement Ongoing training: Participation in training courses to keep abreast of developments in our offering and market trends. Benefits : Base salary + commission on every sale made via chat 100% home working Freelance Essential skills: Perfect mastery of written English Ability to promote sophisticated and exclusive content models Attention to detail, sales skills. Possession of a computer and internet connection Qualities : Comfo...

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    We are seeking a dynamic and self-motivated individual to join our team as a Freelance Customer Service Specialist. The ideal candidate will play a crucial role in ensuring exceptional customer experiences by leveraging strong communication skills, technological proficiency, and a customer-centric approach. **Responsibilities:** - Provide prompt and professional responses to customer inquiries via various channels, including Discord, and social media apps. - Demonstrate a deep understanding of our products/services to address customer concerns and provide accurate information. - Utilize effective problem-solving skills to resolve customer issues and escalate complex matters when necessary. - Maintain a positive and empathetic attitude while interacting with customers, fostering a customer...

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    We are on the hunt for a Portuguese-speaking customer support agent who can provide basic navigation guidance to our new Brazilian clients. The primary task will be helping clients claim their first deposit bonus. Here are some specific tasks and requirements: - Speak fluent Portuguese (additional languages are a plus) - Familiarize with our website's basic navigation to walk-through clients - Assist clients specifically with their bonus claim - A background in customer service will be an advantage - Experience or interest in online betting and casinos will be useful Please note that you'll not be dealing with any technical difficulties. Your crucial task will be bonus claim assistance. Join us to provide our clients with a seamless introduction to our betting platform.

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    Introduction Stan is seeking a dedicated Support Specialist to provide exceptional service to our creative community. If you are passionate about assisting customers and have a knack for problem-solving, we invite you to join our team for this short-term project. This role is instrumental in maintaining the satisfaction and loyalty of our creators by ensuring their concerns and queries are addressed professionally and effectively. Deliverables - Respond to Customer Inquiries: Ensure all customer communications are handled promptly and professionally, with a focus on resolving issues efficiently. - Troubleshooting and Issue Resolution: Accurately diagnose customer issues and troubleshoot effectively, escalating to relevant departments when necessary. - Product Knowledge: Maintain up-to-d...

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    I require the proficient services of movers who have some experience in transporting furniture from higher floors. The main task involves the safe and secure relocation of two major items: a king-size bed and a large dresser. Key Requirements: - Familiarity and experience in managing the transport of large furniture from higher floors. - Ability to strategically maneuver the furniture with care to avoid any damage or mishaps. - No specific preference with regards to date and time of the move, hence some flexibility is required. Ideally, you should have verifiable experience in similar jobs and have a knack for solving physical and logistical challenges. Your tactics in ensuring the safe transportation of the furniture will be greatly appreciated. Note that no disassembly or reassembly i...

    $250 - $750
    Lokal
    $250 - $750
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    I’m seeking a responsible and attentive individual to manage our coat check station during events. Tasks: -You will primarily be responsible for coat retrieval. Skills: -A background in customer service would be preferred, ensuring that you can provide a positive experience for our guests. -Being organized will also help you excel in this role, as you'll be managing multiple coats during an event. -Strong attention to detail is essential to ensure each coat accurately corresponds with the correct tag. Estimated Load: -The average event will have around 50-100 attendees, so capacity to handle this volume is needed. This is essential to provide a smooth flow for our guests and to keep our events neat and organized. By ensuring simple, efficient coat retrieval, we can help...

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    I require a specialist in sales consulting, specifically experienced in addressing challenges faced by small businesses. The key area of focus will be to address our current lack of qualified leads. Ideal Requirements: - Demonstrable experience in sales consulting for small businesses - Proven results in lead generation and conversion rate optimization - Mastery of effective sales strategies tailored to small businesses needs. Help us kickstart our sales and growth potential with your expert advice.

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    Snapchat Gold Star Development 2 Hari left
    TERVERIFIKASI

    We're looking to create a Snapchat feature, called the Gold Star, aimed at recognizing our top users or influencers based on the level of user engagement. Our goal is to boost brand awareness and engagement within our Snapchat community. The essential tasks will include: I’m looking to be verified for gold star * Identifying key metrics for user engagement within Snapchat, and developing a recognition algorithm or process * Designing and implementing the Gold Star feature integration with Snapchat The ideal candidate will have previous experience with Snapchat, a deep understanding of social media influencer metrics, and a proven track record in programming and feature development. Understanding of advertising strategies and a creative mindset would be a distinct advan...

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    Hola saludos a todos, estamos buscando un asistente virtual, que pueda ayudarnos con las labores personales y también administrativas voy a dejar algunas de las tareas abajo descritas, importante que el freelancer debe hablar español e ingles trabajaríamos en conjunto. Personal wake up routine study exercise less time watching videos more time socializing eating healthy he construido todo el proceso y los procedimientos para seguirlos solo necesito a alguien que me ayude a hacerme responsable y repasar todo lo que hago, priorízar en lo que es importante y asegurarse de que hago lo que hay que hacer. Administrativas scheduling costumer service follow up sales reporting hiring etc todas estas tareas las haríamos en conjunto 2 personas que ser...

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    I require a female assistant based in Hyderabad, India. The candidate shouldn't require any skill and should be available in hyderabad to meet if required. Please bid if you are in Hyderabad. Thanks

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    Job Title: Executive Assistant Location: Remote (Philippines) Overview: We are looking for a highly organized and proactive Executive Assistant to support our executive leadership team. This is an opportunity to join a dynamic and fast-growing organization in the [industry/niche] sector. Responsibilities: Manage executives' calendars and schedule appointments, meetings, and travel arrangements. Assist with email correspondence and prioritize incoming messages. Prepare and edit documents, presentations, and reports for executive review. Coordinate and facilitate communication between internal teams and external stakeholders. Conduct research and compile data to support decision-making processes. Handle confidential and sensitive information with discretion and professionalism. Prov...

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    I am looking for an assistant with a strong command of English to support my business. Primary Duties: - Social media management: Organize and respond to inquiries, filter out spam and categorize incoming messages Discord mod with experience Ideal Skills: - High English proficiency - Experience in admin support or assistant roles - Good organizational skills - Social media Applying for the Position: - Applicants should provide examples of relevant past work - Describe in detail your experiences relevant to the role - Detailed proposal of how you can add value in this role I encourage everyone with a passion for organization and strong English skills to apply. This role offers the opportunity to be part of an exciting team and contribute to a growing business. This job is opened to fr...

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    In dire need of a dedicated and capable Virtual Assistant who will be able to commit to more than 20 hours per week. Ideal candidate should have: - High competency in email management, making sure no email goes unanswered and providing prompt replies. - Proven experience in data entry tasks for keeping our databases updated and organized. - Experience in managing various social media platforms to grow our online presence. The outreach tasks are vital parts of this position, requiring the VA to: - Engage with potential partners, reaching out and initiating beneficial collaborations. - Respond to our customers with superior customer service, representing our brand's ethos in every interaction. - Actively engage with our audiences on social media, sparking conversations and cultivat...

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    I am on the lookout for an experienced Virtual Assistant to assist with various tasks. While I have not stipulated specific tasks at this time, it is important that potential freelancers demonstrate they are well-rounded and capable in a range of duties, which may include, but is not limited to, email management, social media management, and data entry. Key Requirements: - Showcases significant experience in providing Virtual Assistant services. - Displays adaptability and a capacity to take on a variety of tasks. Please ensure your application includes your relevant experience.

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    Lead generation Call Handler 14 jam left
    TERVERIFIKASI

    I am in urgent need of a partner or individual who is highly skilled in managing sales inquiries related to the travel industry. This role involves handling calls and inquiries, hence it is vital to have: - Advanced English communication skills - Familiarity with the travel industry - Proven experience in sales and customer handling Remuneration includes a 20% commission from sales generated through these calls. If you have a strong command of the English language, excelled in sales roles, and have a good understanding of the travel industry, then this job is right up your alley. I look forward to potential partnerships.

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    I need a Jira Service Management system optimised, with a focus on facilitating IT support services for multiple clients i.e. visibility of incoming tickets, SLA breached tickets, etc across multiple clients, . The core features required are: - Management dashboard with visibility across clients - Incident Management: Creating, updating, and escalating incidents when the need arises. - Problem Management: Identifying, logging, and managing problems. Coordinating with the team to derive solutions and prevent future incidents. - Change Management: Overseeing and managing changes to the IT infrastructure. Ideal candidates should not only have experience with Jira Service Management but also an understanding of best practices in IT Support Management. They should have strong communicati...

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    I am looking for an assistant with a strong command of English to support my business. Primary Duties: - Social media management: Organize and respond to inquiries, filter out spam and categorize incoming messages Discord mod with experience Ideal Skills: - High English proficiency - Experience in admin support or assistant roles - Good organizational skills - Social media Applying for the Position: - Applicants should provide examples of relevant past work - Describe in detail your experiences relevant to the role - Detailed proposal of how you can add value in this role I encourage everyone with a passion for organization and strong English skills to apply. This role offers the opportunity to be part of an exciting team and contribute to a growing business. This job is opened to fr...

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    Quieres trabajar online y te apasiona el servicio al cliente, así como el manejo de redes sociales. Te invitamos a postular a nuestra propuesta tendrás la oportunidad de adquirir experiencia y conocimiento con nuestras capacitaciones. Somos KidPlay Canadá una escuela de inglés online canadiense que busca estudiantes de carreras técnicas o profesionales en las áreas de Comunicación, Mercadeo o Ventas. Habilidades requeridas para el cargo: - Manejo de redes sociales (Facebook, Instragram y Whatsapp) - Conocimientos en configuración de plataformas de videollamadas (cámara, audio y micrófono). - Excelentes habilidades comunicativas. - Disposición para adquirir nuevos conocimientos y ponerlos en práctica....

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    On-site Account Manager Needed 2 Hari left
    TERVERIFIKASI

    I'm in need of an experienced Account Manager to ensure effective client communications for my business. The ideal candidate will be: - Experienced in mediating between clients and our team, making sure all issues are promptly taken care of. - Physically present on-site to facilitate smoother communication and workflow. - Skilled in interpreting account analysis, project management, and able to provide comprehensive reports. Your day-to-day tasks will mainly revolve around maintaining open lines of communication with our clients. Previous experience in a similar role is required. Note: This job is strictly on-site, so the candidate should be able to work at our office location. Your accessibility and constant communication with our team are of utmost importance to us.

    $27 / hr (Avg Bid)
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    ARE YOU HAVING GERMAN SPOKEN language proficiency? NO? => you can stop here I'm looking for a Virtual Service Agent to manage an array of incomming e-mails (Tickets) tasks to maintain a high level of customer satisfaction. You will be responsible for: - Answering customer inquiries in German quickly and efficiently - Processing orders by assigning it to the sales agents - Assisting with common support to mitigate customer issues (on website or booking forms) - Managing our inbox by eradicating spam and scam - ensuring tickets are processed by sales agents Ideally, you will provide these services during: - the CET/CEST timezone in two timeslots/twice a day .... slot1: from about 02:00am CET/CEST to 07:30am CET/CEST about 0.5-2h daily incl. saturday .... slot2: from about 12:00pm ...

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