Zendesk Jobs

I need a specialist who can stand up a brand-new Google Workspace for WL on the Business plan and then fold our second domain, , into the same instance as a secondary domain. From there, roughly 11-50 user accounts have to be created, each with the appropriate brand email aliases, and the usual department role addresses need to be handled through Google Groups so everyone reaches the right inbox without confusion. Once the mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and ...

Je cherche une personne francophone capable d’assurer la confirmation et le suivi de moins de 50 commandes physiques par jour entièrement via chat en ligne. Votre mission au quotidien : • Accueillir les clients dès qu’ils passent commande, confirmer la réception et vérifier les détails d’expédition. • Répondre aux questions sur les délais, les numéros de suivi et les éventuels retards. • Mettre à jour le client à chaque étape (prise en charge, préparation, expédition, livraison). • Remonter toute anomalie au service logistique afin d’apporter une solution rapide. Je fournis : – Accès à notre plateforme de ch...

I’m looking for a seasoned Zendesk specialist who can sit with me (remote screen-share is fine) for a few focused hours and walk me through three areas: • Building Explore reports with practical filters. My top priority is learning how to slice Ticket resolution times and Agent performance metrics—plus a custom “time spent per customer” field—by date range and agent name. I want to leave the session with at least one working dashboard and the confidence to duplicate the process on my own. This is not just a report with one filter, but how filters can work together. • Making the most of Zendesk’s AI chat. I already have the feature enabled; I need guidance on training phrases, intent routing and best-practice configuration so the bot hands of...

I’m looking for a reliable virtual assistant who can switch comfortably between Spanish and English. Your main focus will be three daily activities: • Gestión de correos electrónicos / Email Management • Atención al cliente / Customer Support (chat, social media, or phone as needed) • Agenda y recordatorios / Calendar & Reminder Handling I’ll grant you access to our shared inboxes and scheduling tools so you can triage messages, draft or send responses, and keep my calendar organized with timely reminders. Clear, polite communication in both languages is essential, and I value proactive updates so I always know what’s pending and what’s resolved. If you already use tools like Gmail filters, Zendesk, Freshdesk, or Goog...

I’m looking for a reliable bilingual agent who can handle a high volume of customer inquiries in both Italian and Romanian entirely via email. On a typical day I receive 51 or more messages ranging from simple product questions to follow-ups on existing orders, and I need those answered quickly, clearly, and in a friendly tone that matches our brand voice. Your core tasks • Monitor the shared inbox during agreed-upon hours and keep response times low. • Draft concise, helpful replies in flawless Italian or Romanian according to the customer’s language. • Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in. • Maintain accurate records of each interaction in our ticketing platform (Zendesk). What will m...