Having 4.6 years of experience in ServiceNow development and administration.
Knowledge under Agent work space, predictive intelligence and Knowledge Demand Insight, Knowledge Blocks
Good understanding of the Software Development Life Cycle.
Good experience in using ServiceNow utilities such as Business rules, Client scripts, Workflow, Scheduled jobs, UI Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.
Involved in the hands on design and development of the UI, Scripts, Catalogue, Workflows and Reports on a showcase Service now instance.
Importing data into service-now by using import set.
Maintaining Reports/Dashboards.
Good exposure in developing multi-tier environments using JavaScript, HTML, Xml technologies.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Good hands on expertise in implementation of Incident management, Problem management, Change management and Service catalog management.
Handling Users, Groups and Roles.
Good experience with Update set movements between ServiceNow instances.
Managing ServiceNow data using Import sets and transform maps.
Created Email notifications in ServiceNow.
Service Catalog creation to fulfill different Business requirements
Good Experience into Development part using Glide Record, Glide Form, Glide System, Glide Session, Glide Aggregation, Glide Date, Glide Date and Time, Glide List, Glide Dialog Window