Hello;
My name is Jean-François Ngan,
Freelancer, Multilingual customer service representative for over ten years -
I have always provided customer services through different channels such as phone, chat, and email - I am more focused on customer service management through online e-commerce stores and Shopify, Freshdesk, Intercom, Zendesk, and many other CRM applications, I deliver services to customers by answering, informing, and solving all their concerns related to their orders.
I am also a community manager on Facebook in charge of creating ads, moderation (hiding and unhiding comments), and providing customer service on Messenger by handling all customer messages via Facebook pages.
I look forward to your following message to get a feel for this new mission.
Sincerely,