CISCO Unified Manager & Bitrix24 Integration

Integrating Cisco Unified Communications Manager (CUCM) with Bitrix24 through APIs can streamline communication processes within your organization. Here's a general outline of how you can achieve this integration: Understanding CUCM APIs: Cisco provides APIs for accessing various features of CUCM programmatically. These APIs allow you to perform actions such as call control, user management, and retrieving call details. Bitrix24 Integration: Bitrix24 is a collaboration and communication platform that also offers APIs for integrating with external systems. By leveraging Bitrix24 APIs, you can integrate its features with other applications, including CUCM. Identify Integration Points: Determine the specific integration points between CUCM and Bitrix24 that are most beneficial for your organization. For example: Click-to-call functionality: Enable users to initiate calls directly from Bitrix24. Call logging: Automatically log call details (such as call duration, caller ID) from CUCM to Bitrix24 CRM. Presence status: Sync user presence status between CUCM and Bitrix24 to indicate availability. Develop Integration Logic: Write code to handle communication between CUCM and Bitrix24 APIs. This may involve: Authenticating with both systems.