Hello,
My name is Hannah and after reading the specifics of this posting, I'm confident my experience and abilities make me the perfect candidate for the Customer Service expert position.
Not only have I worked in Customer/Support Services for more than 12 years, I've held supervisory roles for more than 7 of those years, and have conducted calls and meetings utilizing Skype and LiveChat via Kayako Help Desk, all factors ensuring my abilities to be successful on this project.
In my last position, I worked with an online publishing firm as Director of Customer Relations. I resolved more than 200 emails per day and handled all escalated issues received from both vendors and clients. To ensure client/vendor satisfaction, I followed trends contained within requests for refunds and client feedback. From there, I was able to develop solutions and presented them in a weekly meeting to Sales, Marketing and Shipping department heads as well as the CEO and founders. Within the first 6 months of being in this position, I was able to provide monthly and quarterly reports, utilizing Excel spreadsheets and Google Documents/Calenders and reduce complaints by 17% resulting in 25% reduction in refunds over 3 months, equaling $450,000 in saved profits.
As a diligent worker I have a strong work ethic, I'm self-motivated and I have a no excuse attitude, up to any task. My attention to detail is second to none and I pride myself on handling high-pressure situations in a professional and effective way. I adapt easily and can manage a variety of tasks simultaneously.
I am seeking a responsible position that offers challenge and opportunity and I believe this position will provide that. I welcome any questions you may have concerning my qualifications and talents and look forward to discussing this exciting opportunity with you further.
Sincerely,
Hannah Brezovsky