We want to create a Zendesk app ([login to view URL]) that shows matching "incident(s)" for every ticket in the "ticket sidebar" in Zendesk. The incidents are imported from PagerDuty ([login to view URL]!/Incidents/get_incidents) which are open currently. The incident title/name is matched with Zendesk ticket title and description to find which incident most closely matches the ticket (simple keyword search). User is assumed to have Zendesk and PagerDuty accounts. The Zendesk app connects to PagerDuty using OAuth.
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