Build a product knowledge center -- 3

I have a B2B SaaS product, its an innovation center management software. it have almost 15 modules with 3 deferent user types/interface/dashboard.

the knowledge center will be 3 type of content :

1- articles- including images and infographics

2- how to do tutorials videos

3- interactive walkthrough

this most be seo-optimized content, and we will be using intercom, the content should be compatible with intercom AI tool.

The main objectives to gain our of the project:

1- set up the process of adding new modules/ function/ feature to the knowledge center

2- Limiting the human interaction to onboard customers on how to use the product to 1 session only.

3- Eliminate the tickets and inquires that are related to knowing how to use the product

4- content creation for organic growth

5- Enhance customer experience

Product landing page: [login to view URL]

The articles is depending on how many module/function we have ready to be explained and on how many users type can access it, the article quality conditions is related to SEO rules and as long as its clear explaining and as long as its enough for the user to understand how to use the function and as long as its completable with SEO then its ok

There are 3 types of users

1- the admin user which is qewam direct customer this user control the IC, organize the program and content and road map and milestone and every thing

2- the startup user which is same as i give you the customer of qewam client hi will be using the platform to attend the cohorts and workshops and incubations program and have consultation session and have mentorship session and deliver milestones.

3- Mentor user which is an external user that do not fall under the client staff he is external resources in most of the case and he will be responsible to mentor the startups and guide them set the milestone for them approve it and make sure they are on track

For the interactive walkthrough, this need to be the first thing that users will try if they lost or do not know how to do any thing it has to be very clear and it has to be step by step until completing the job, it need to show the steps that users have to do to complete their job

For videos the voice have to be fluent english and no need for any producing effects.

so every step must have articles, videos and walkthroughs

and all must be added to our intercom knowledge center to be reflected their and all must be compatible with intercom AI tool

here is the platform modules

Training Content Management Unit: Create a complete educational path and best practices roadmap in just a few minutes. Our LMS creator makes it easy to create an amazing roadmap that can be customized for each program and includes:

a. Topics: The basic unit for collecting lessons, workshops, and program requirements.

b. Lessons: The educational unit where videos, articles, and attachments are included with tracking of completion and video completion rate.

c. Workshops: Schedule workshops within the program, both online and in-person, using Zoom or Google Meet, with the ability to upload the recorded video after completion.

d. Milestones: Set requirements within the program by specifying the delivery date and its percentage within the program.

Guidance Management Unit: To assist in working with startups and assigning dedicated mentors to startups, but also to constantly control the tracking of mentor and entrepreneur engagement, which includes:

a. Mentoring sessions: Weekly scheduled sessions by the entrepreneur or mentor to guide and evaluate the company's performance every week.

b. Program: The mentor follows the entrepreneur's progress through the program stages.

c. Requirements: Providing feedback and approval for requirements and creating custom requirements for each entrepreneur.

d. Consultation sessions: The mentor can view his sessions with experts and approve them according to the program's customization.

e. Support Services: The mentor can view his requests from service providers and approve them according to the program's customization.

Goals and Requirements Tracking Unit: Define the goals and requirements that the startup must achieve and complete. With our goal tracking unit, you can create, track, monitor, and include for each program:

a. Program Requirements: Set within the program and customized by the program manager from the control panel.

b. Entrepreneur Requirements: Customized by the mentor for each company and followed up by him.

Preloaded Entrepreneurial Library Unit: To educate your founders to support the success of their companies, which includes:

a. Articles

b. Videos

c. Supporting documents and files

Monitoring the number of views, downloads, and content evaluation upon use is necessary to track the library's performance and its service to the program.

Event Management Unit: Create a customized schedule that includes webinars, live broadcasts, and engaging video clips via Zoom, with the ability to add participants and intuitive scheduling with timezone management, which includes:

a. General Event Guide

b. The possibility of joining the event without registration

c. The possibility of approval or rejection to join events by the administrator.

Expert Market Unit: Enable all your founders to access top-level experts to help them unblock when needed. Our expert market instantly connects founders with over 100 specialized experts.

Service Providers Unit: Provide all your startups with services to help them accomplish tasks when needed with our service providers who are the best in their class with over 100 services from all categories of vetted service providers, which includes:

a. A separate platform for service providers to register, create accounts, and add their services.

b. Management of service providers and approval of applicants.

c. Management of provided services and their approval for publication.

d. Management of requests submitted by entrepreneurs to benefit from provider services, with a record of approvals and tracking the status of the request until delivery.

e. Service Guide: A guide available to entrepreneurs to review and request services.

Workspace Management Unit: Allow founders to easily book workspaces and facilities. Thanks to its user-friendly interface, founders can quickly secure meeting rooms, offices, and other essential resources for optimal team productivity, which includes:

a. Location management: Adding locations, appointing responsible persons, and visit requests.

b. Workspace management: The ability to add more than one workspace within each location and determine the person responsible for requests and approvals.

c. Facility management: Adding and appointing a responsible person and linking the room to a custom calendar with Google.

Integration Application: Users can link applications to set up their calendar and virtual meetings with their mentor and expert, which includes:

a. Zoom: Linking Zoom to enable booking of online sessions by entrepreneurs, mentors, and experts.

b. Google Meet: Similar to Zoom as another available option for linking.

c. Google Calendar: Linking with Google Calendar to add appointments directly and also to avoid conflicts in the calendar when booking sessions with user management.

Event Preparation Unit: Enable the supervisor to create public events. Accept registration and allow quick access to all virtual and on-site events and prepare for them, including issuing attendance certificates:

a. Attendance management: For online and in-person events, approving attendance on-site and registering them.

b. Evaluation and certificates: Allowing attendees to evaluate the event and issue certificates.

Reporting Unit: A fantastic display of data with various export options including PDF files, Excel spreadsheets, and different folder structure settings:

a. Users: Export user information and a detailed report on them.

b. Services: Export information about service providers and a report on services and submitted requests.

c. Program: Export the program status and its completion.

d. Sessions: Export mentoring and consulting sessions and their evaluations.

Form Builder Unit: Allow management staff to create forms and attach them to any unit to improve service requests and registration:

a. Builder Form: Create a custom form according to the need.

b. Linking Forms: Link the form with the program, services, sessions, or events.

c. Reviewing Requests: All form submissions and linking them with the designated unit.

Enrollment Management Unit: Attract more registrants to your high-quality programs through a sleek, modern, and adaptable application portal that your customers will love, which includes:

a. A general guide to the programs available on the platform.

b. Custom application form for each program.

c. Evaluation and acceptance of applicants into the program.

Notification Center Unit: Broadcast announcements to your entire community with one touch. This feature facilitates the dissemination of resources and announcements about updates and news to your community in minutes, and includes but is not limited to:

a. Program alerts.

b. Session alerts.

c. Request alerts.

d. Custom alerts from the program manager.

If you have any questions please feel free to reach out, if not and you want to apply to this competition to get the project please provide your full proposal slide that should include: what is the deliverables, how to deliver, timelines and budget, planing timeline, implementation timeline and closer timeline, along with the quality standards and success criteria. work-frame and what will you need from my side.

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