Your job posting really jumped out at me and caught my attention, as I am an Cloud professional with numerous Job experiences with one of my latest coming from my 6 years working relationship with a partner of Microsoft, offering Azure (VM), AD, Intune, and 0365 Support, where I worked as a Microsoft Technical Lead in Azure (Virtual Machine and Active Directory), there I acquired skills in analyzing, diagnosing, isolating, and resolving problems on Microsoft Azure, Office 365, Windows, and on-premises servers, among others, by leveraging on collaboration tools such as Teams, Zoom, Zendesk, Trello, Slack, Jira, and other proprietaries tools, as well as a high level of efficiency in customer service, demonstrating maximum empathy throughout a case's lifetime.