Do some data entry

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Dear Sir/Madam, I know what it takes to be an efficient employee for a busy and successful organization. In my past experience, as a Customer Care Representative, I helped maintain very important aspects of Customer related issues, handling multiple tasks such as keeping confidential records of client information, paying attention to detail in providing error free data entry, customer service calls, claims processing, appointment setting, confidential letter preparation, and timely ongoing communications with the customer. My current experience is as follows: • I handled technical support queries received through different channels i.e. emails, chats (using Zopim and Zendesk) and phone calls. • Transfer cases to orders department when a refund is to be issued. •Responsible for oversight, managing and organizing of data entry for multiple client programs, as well as quality checks of work entered • Created and implemented Quality Control checklist forms for internal departmental use for standard procedure of Client projects • Report changes to client on multiple programs • Ensure a minimum of 4 hours response time to clients. • Experience in customer relations I believe I am a perfect fit for this position and look forward to work with you. Thank you for your consideration. Regards, Moses Kiti.