I am a hotel professional, want to do part time work for you. I am just posting one of my article to show my skills.
HOTEL INDUSTRY OVERVIEW
Presently I am working in hotel industry as a Reservation executive, I had also worked as a Front office Assistant in hotels.
I just want to share my experience of hotel industry, its Business, its growth prospect with you all. From past 5 years there were lots of hotels started, even it also increase the business of Tourism Industry. Hotel Industry is a part of Hospitality Industry, that earns a lot to promote a country, but this industry is not the alone one, it also provides business to Travel Agency, Tour Operators, Transportation.
Food, Accomodation and Dress are the 3 most essential things which every one need. And Hotel Industry alone provide 2 basic things :- Food and Accomodation.
There are just three front side of the Hotel Earning:- Rooms, Banquets and Restaraunts, besides this there are lot other services which gives a good revenue to Hotel Industry. This includes telephone calls, laundry services, travel services, internet services,
Hotel Management Course:-
Hotel Industry plays a vital role in reducing the level of Unemployment, Even after Engineering, and Doctors, this proffession, comes with a great scope, it teaches a lot to students, even the basic etiquites includes:-
How to deal with Customers?
How to deal with emmergency situations?
What is the Basic Telephone Manners?
Helps in Personality Development.
In India, National Council Of Hotel Management and Catering Technology( NCHMCT) is a semi Govt. Institute that has approx 30 centres in all over India. Apart from this there are thousand of other colleges that teach us about Hotel Industry.
And This colleges and Institutes after completion of Course provide the employment to their students with Brand Hotels.
Training is also an very Important part of this course, because studies are just the guides, but traning makes one perfect, it also helps the students in selecting their area of Interest, whether Food and Beverage Production, Food and Beverage Services, Accomodation Operation, Front Desk, Computers, Nutrition, Hotel Engineering.etc.
This Course also includes making a Survey Report on any topic in Final year, which makes the students go for research studies. These courses helps in removing many disqualities of the candidates like shy, communication skills, English, lack of confidence, etc.
Department Of Hotels that are available for guest 24 X 7:-
Kitchen/ Food Production: It is a department of hotel that responsible for food . Even hotels having Coffee Shop provides 24 hour services to the guest.
Engineering:- If any problems come in room, bulb fuse, A/C not working , then we have to contact Hotel Engineers, they are also available 24 hours.
Front desk:- It is 1st impression on guest, if guest like this section then only he will go for other option like restaurant, laundry, etc. It consist of young and energenic staff who is always (24 x 7) be there to help guest, they are also responsible for Business Centre, Internet Access. He is also responsible for making C-Form for Foreigner Clients, providing safety lockers to the guest. Taking Reservation by Telephone, E-Mails, and Fax from the guest. Also providing guest Money Exchange Services.
Housekeeping:- They are available 24 X 7 for guest, making their bedroom, bathroom, etc. Providing guest Laundry services, also do day to day room cleaning for guests.
Food & Beverage Service:- They include providibg guest the services whether in rooms, Restaurants or Banquets, or in Conference rooms.
Travel Desk:- They are resposible for arranging day to day travels for the guest. They also do the ticket confirmation work, and also provides the information for sightseeing to the guests.
Gym/ Health Club/ Sports:- Medium and large hotels are providing Gyms,Swimming Pool, Health Club, Beauty Parlour, Saloon, games like Billiards, Pool, etc facilities to their guests. Most of the Hotels are providing these facilities complimentary with the rooms.
Parking/ Shops:- Few Star hotels providing big parking space, shops in the restaurant itself for the guest conveyance, so that they can get the things in hotel itself.
After working in 2 year hotel industry plus 03 years in studying Hotel Management (6 month training), this all comes in my mind, whenever I am speaking about Hotel Industry to anyone!
So its a request to you all, go and check this experience in your life too, and tell whether all this things are true, or just a fiction.
Bunny