Hello,
I am an expert at customer service with more than 10 years of experience providing customer support. I currently work as an virtual assistant providing live support to customers placing orders. In my previous work experience I have worked as a supervisor in a high volume call center answering 60-80 calls per days. In this role I also handled answering all high level escalated customer complaint calls. I also wrote the response to all formal dispute letters. I have also worked as a property manager. This type of customer service involved not only presenting the property to new potential residents, but making sure that all current residents were happy and willing to stay with us and sign a new lease agreement. This took a lot of investment in building rapport. This experience is ideal for your situation because I will be able to translate that skill into building a good rapport through emails written for your customers
I am positive that I can provide you the customer care you are looking for. I will provide each of your customers with a well written, thoughtful, and helpful answer to their question that will always leave them with a positive impression of your company. I have worked from home for more than two years now, so you can count on me to be available and provide you with the service hours that we agree upon. I am confident that I have the expertise and skills you are looking for and I look forward to hearing from you soon.
Best Regards,
Wendy