Contact Center Setup

Looking for a step by step call center setup ebook guide around 100 page covering the following areas: 1- choosing the service level objective with examples 2- choosing the CTIOS and systems 3- Call forecast ( wrap-up time + Call handling time + Call volume ) 4- Staff Requirements ( staffing and skills) 5- Systems and trunks requirements 6- Setup the rostered staff factor 7- Scheduling 8- Cost calculations 9- Call Center over all evaluation I will provide the chapters topics and some general support Notes: 1-Feel free to bid for more or less than the budget 2-the ebook most be in MS word format