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$10 USD / jam
Bendera HONDURAS
san pedro sula, honduras
$10 USD / jam
Saat ini 2:35 PM di sini
Bergabung November 21, 2016
0 Rekomendasi

Yenni V.

@YenniV

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$10 USD / jam
Bendera HONDURAS
san pedro sula, honduras
$10 USD / jam
N/A
Pekerjaan Selesai
N/A
Sesuai Anggaran
N/A
Tepat Waktu
N/A
Tingkat Rekrut Ulang

Call Center Engagement Supervisor

I´m a responsible person with expertise in writing, typing, translation, customer services, call center, multi tasking, sense of urgency, tutoring etc.

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Ulasan

Perubahan tersimpan
Tidak ada ulasan terlihat di sini!

Pengalaman

Supervisor

Startek
Des 2011 - Sekarang
My role as a Supervisor is delivery training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Sending daily updates to Operations.

Customer Care Representative

Startek
Nov 2011 - Sekarang
I worked as a customer care presentative for 1 year. Taking calls from customers answering questions or addressing any concerns they may have. My work included handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. After 6 months later I was promoted to the Quality department in charge of listening calls and delivering feedback to the agents. Currently working as a Supervisor.

English Language teacher

Institute Bilingual Perfect
Jun 2009 - Nov 2011 (2 tahun, 5 bulan)
I was in charge of planning, preparing teaching materials and delivering lessons. Helping students improve their listening, speaking, reading and writing skills,checking and assessing students work.

Edukasi

International Relationship

Universidad Tecnológica Centroamericana, Honduras 2014 - 2018
(4 tahun)

English

Honduras 2009 - 2010
(1 tahun)

Kualifikasi

Basic Korean language

Escuela de Cultura y Arte Humana
2021
I learned basic Korean how to keep a conversation.

Customer Service

Infop
2010
In this training I learned how to improve my multi tasking skills, be patient, confident, provide an excellent customer satisfaction, empathize.

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