sanakn25

 A dedicated professional with a great eye for detail, strong analytical skills and a true understanding of Branch Banking.  Thorough experience in domain functionalities pertaining to customer services.  Adept in handling multi-functional & multi-cultural teams and managing remote projects.  A people-oriented approach and can get along well within a new corporate culture. CRU- Customer Response Unit  Remotely helping transition of the process and some client specific accounts.  Assisting a highly motivated team consistently meeting and exceeding all the SLA's, winning best team awards consecutively.  One point contact for the customer through mails to ensure that the flow of communication is smooth. Awards & Recognitions  Selected as Ace Bravo of the Month 4 times on a regular basis.  Acted as the Floor Supervisor in absence of Manager.  Received the Proficiency Award for Quality.  Achieved Highest Productivity with Accuracy for the Quarter.