Rolyn J.

Prior to working from home, I worked as a Technical support representative for printers in a BPO company. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customers' email and chat queries in an accurate and timely manner. Then I worked as an ESL tutor to Asian kids like Japanese, Korean, and Chinese. Right now, I have 3 years of experience as a virtual assistant. I started as a virtual assistant in a medical staffing company where I need to contact and staff nurses to the patients at home. I also did a customer service job in a dropshipping store wherein I need to answer the customers' queries and concerns with the product they purchased. And my recent job as a virtual assistant doing admin tasks and sometimes answering merchant issues via email in a merchant account processing company.