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$35 USD / jam
Bendera SOUTH AFRICA
cape town, south africa
$35 USD / jam
Saat ini 11:11 AM di sini
Bergabung November 8, 2018
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Nerene C.

@NereneC

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$35 USD / jam
Bendera SOUTH AFRICA
cape town, south africa
$35 USD / jam
N/A
Pekerjaan Selesai
N/A
Sesuai Anggaran
N/A
Tepat Waktu
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Tingkat Rekrut Ulang

Software Support Consultant & Virtual Assistant

A dedicated and results-driven individual with a highly successful background in the achievement of profitable business growth. My determination speaks for itself. Experienced in working in different environments small, medium to large organisations. Very competitive and ambitious my primary focus is to provide the best service to clients and exceeding the expectations of my customer. Service delivery a key focus while ensuring optimum brand impact. Possesses excellent interpersonal, communication and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of a winning team as well as motivating a successful and productive team. Enjoying new challenges always ready to learn.

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Ulasan

Perubahan tersimpan
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Pengalaman

Software Support Technician

Estuary Solutions
Jan 2019 - Sekarang
Software Technical Support Consultant Trading Software for the JSE. Liaising with the JSE when servers are down, or market time is halted. Handling technical software support queries via telephone and email. Product/Software training to new users. Telegram support. Server and database management updates on Telegram. Iress support investigation procedures when consoles are down. Swordfish installations, version updates, user profile creation. Connectivity issues troubleshooting.

Software Support Manager

EQUILOGIC/ TRAVELOGIC
Mei 2018 - Sep 2018 (4 bulan, 1 hari)
Handling support queries via telephone and Zendesk ticketing system, email and Support Skype. Investigating, testing and problem-solving. Working with Development to resolve issues and identify problem areas. This includes Development, Training and Sales. Communicate with clients about the status of their queries and initiate follow-ups. Update Zendesk, Knowledge Base and any additional information that can be used as a shared resource. Support related office administration tasks.

Intermediate Support Consultant

Qorus Software
Okt 2017 - Apr 2018 (6 bulan, 1 hari)
Managing the Support queries coming in via Zendesk ticketing system. Customer support with the Service Level Agreement. Standby rotational shift from 6 pm to 6 am from home to provide service to the US market Technical troubleshooting and investigation on four different products (Qorus Breeze, DocGeneration, SlideGeneration and Qorus Stitch)

Edukasi

High School Senior Certificate

South Africa 1999 - 2003
(4 tahun)

Kualifikasi

Certificate

Udemy
2018
SEO Skills

Certificate

Udemy
2017
CompTIA N+ (course through Udemy) busy with

Certificate

Udemy
2017
CompTIA A+ (course through Udemy) busy with

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