Foto sampul profil
Sekarang Anda mengikuti
Kesalahan mengikuti pengguna.
Pengguna ini tidak mengizinkan pengguna mengikuti dia.
Anda sudah mengikuti pengguna ini.
Paket keanggotaan Anda hanya boleh punya 0 follow. Tingkatkan di sini.
Berhasil berhenti mengikuti
Kesalahan mengikuti pengguna.
Anda telah berhasil merekomendasikan
Kesalahan merekomendasikan pengguna.
Ada sesuatu yang salah. Silakan muat ulang halaman dan coba lagi.
Email berhasil diverifikasi.
Avatar Pengguna
$30 USD / jam
Bendera TURKEY
istanbul, turkey
$30 USD / jam
Saat ini 3:47 PM di sini
Bergabung Juni 21, 2016
0 Rekomendasi

Zuhal K.

@Projectzk

0,0 (0 ulasan)
0,0
0,0
0%
0%
$30 USD / jam
Bendera TURKEY
istanbul, turkey
$30 USD / jam
N/A
Pekerjaan Selesai
N/A
Sesuai Anggaran
N/A
Tepat Waktu
N/A
Tingkat Rekrut Ulang

Customer Service and CX

- Over 17 years experience in educating people - worked for companies like Siemens, Indeed, etc. in the customer service department and have over 15 years of experience - Diploma in Business Administration - Native German and Turkish speaker - C1/C2 English speaker - Head of CX role in a start-up company, where I built the whole customer service department, recruited and onboarded customer service agents, etc. - certified trainer and a Business- and Personal Coach

Hubungi Zuhal K. mengenai pekerjaan Anda

Login untuk mendiskusikan hal-hal detail melalui kotak obrolan.

Ulasan

Perubahan tersimpan
Tidak ada ulasan terlihat di sini!

Pengalaman

Head of Customer Experience

Zeus Scooters - Dublin, County Dublin, Ireland
Jun 2020 - Sep 2021 (1 tahun, 3 bulan)
Team Leadership · Business Strategy · Data-Driven Insights · Strategic Thinking · CS & CX· Exceeding Targets · Knowledge Management · Performance Motivation · Relationship Development · Quality Management · Interpersonal Skills · Project Management · Team Performance · Customer Retention · Presentations · Customer Success · CRM · Performance Metrics · B2B & B2C · Customer Engagement · Product Service · Time Management · Data Analysis · Budgeting · Customer Loyalty · Leadership · CSAT

Client Success Specialist

Indeed - Dublin, Irland
Mei 2019 - Mei 2020 (1 tahun)
Strategic Thinking · Customer Support (B2C) · Analytical Skills · Exceeding Targets · Knowledge Management · Customer Satisfaction · Sales · Relationship Development · Quality Management · Interpersonal Skills · Service Quality · Customer Service Management · Defining Requirements · Salesforce.com · Customer Retention · Presentations · Customer Success · CRM · Performance Metrics · Customer Engagement · Product Service · Time Management · Data Analysis · Customer Loyalty · CSAT

Customer Service Specialist

Siemens Digital Logistics - Frankenthal (Pfalz)/Germany
Mei 2012 - Jun 2016 (4 tahun, 1 bulan)
- Online Trainings for users - Updating Codefiles - ITIL Processes: Implementing Best Practices - technical CS (B2B)

Edukasi

Final Thesis: Diploma in Business Informatics (Focus: Marketing and Organization)

Universität Mannheim, Germany 2014 - 2015
(1 tahun)

Kualifikasi

Trainer

IHK
2013
- Professional Trainer for businesses - Implemeting trainings & online trainings

ITIL

Serview Now
2014
- Working out Best Practices - Process Orientation

Business and Personal Coach

IHK
2012
- Coaching (professionals and businesses) - Motivation & Time Management - Working out business strategies

Hubungi Zuhal K. mengenai pekerjaan Anda

Login untuk mendiskusikan hal-hal detail melalui kotak obrolan.

Verifikasi

Freelancer Pilihan
Identitas Terverifikasi
Pembayaran Terverifikasi
Telepon Terverifikasi
Email Terverifikasi
Terhubung Facebook
Pengguna Sebelumnya Pengguna Berikutnya
Undangan berhasil dikirim!
Terima kasih! Kami telah mengirim Anda email untuk mengklaim kredit gratis Anda.
Anda sesuatu yang salah saat mengirimkan Anda email. Silakan coba lagi.
Pengguna Terdaftar Total Pekerjaan Terpasang
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Memuat pratinjau
Izin diberikan untuk Geolokasi.
Sesi login Anda telah kedaluwarsa dan Anda sudah keluar. Silakan login kembali.