Asterisk-supported contact center

Long Term Project

Seeking to hire a set of programmers able to build an Asterisk-based hosted contact center.

We suggest to undertake this app on three steps based on a combination of Trixbox, SugarCRM and Vicidial with similar capabilities as Fonality does. Some IVR interaction based on Cepstral or similar will be looked into in the near future.

This is a long term project which require technical expertise in the subject matter along with a high level of dedication and professionalism.

A predictive dialing for SFA and an ACD software for inbound are obviously part of the CRM equation.

This is basically an Asterisk-LAMP project, with PostgreSQL replacing mySQL as the backend DB of choice. It´ll require having a GUI added to it for order setting, account lookup and provisioning.

Some of the general features may include

Full-blown iPBX functionality

Voicemail (and voicemail 2 email)

Call return

Call forwarding

Call bringing

Conference - three-way calling

ANI recognition via a built-in Caller ID

Message on hold

Monitoring (On-the-fly and barge)

PSTN fallback

Pay-per-calling

Calling cards setting

Bidders must have prior experience building similar VoIP projects. Time is of the essence, so professional coders are encourage to bid.

We´ll be looking for those programmers able to put an experience team-reasonable quote-accesability-delivery time component over the table. Payment will be done through GAF escrow system.

PROFESSIONALISM IS A MUST

Sorry, "Go-alone" programmers won´t be considered

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