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$5 USD / jam
Bendera INDIA
gurgaon, india
$5 USD / jam
Saat ini 7:56 AM di sini
Bergabung November 6, 2014
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Kuldeep S.

@youngkuldeep

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$5 USD / jam
Bendera INDIA
gurgaon, india
$5 USD / jam
N/A
Pekerjaan Selesai
N/A
Sesuai Anggaran
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Tepat Waktu
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Tingkat Rekrut Ulang

Project Manager with more than ten years experience

— More than ten years of experience in the customer service Industry – technical support, document management and SPOC for field engineers — Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.  Respected builder and leader of customer-focused protocols; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. — Enthusiast content developer. Assisted in creation of manuals for training staff as well as end users. — Accomplished information systems and organization mission by completing related results as needed.

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Portofolio

1542384
1542384

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Pengalaman

Manager, Technical Support

Smart Solutions Inc
Jul 2006 - Sekarang
— Managing the Hewlett Packard (Autonomy) customer relations and technical support contact center — Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. — Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. — Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Edukasi

Masters in Computer Applications

India 2009 - 2012
(3 tahun)

Kualifikasi

ICSE

HP
2007

MCSE

Micrososft
2007

Publikasi

HP Training Guides

Smart Solutions
Worked on numerous user training guides.

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