Dedo Y.

As a Freelancer ⭐⭐⭐⭐⭐TOP RATED on Upwork - 100% Job Score - Customer Service, Web Marketing, Virtual Assistant, and Web Design, I am perfectly positioned to help you and your business get the most out of digital marketing and manage and optimize your conversions (leads and sales). In my 5 years of career as an Independent Consultant, I've had the opportunity to work on multiple projects and manage over 50 distinct projects in many industries from start to finish with 5 stars results. I know how Web Marketing works. I provide the best possible support and establish long-term professional relationships to ensure the success of each project. I can provide you support via email, ticket and chat. Provide, Customer Service Management, order processing (Zendesk & Shopify) for Online Stores, Email Management, Social Media and Content Management and other punctual tasks that can be done online. To guarantee a real satisfying experience for customers. I am fluent in French and have a considerable level of good communication skills, both verbal and written. I am the type of competent and competitive candidate you are looking for. My skills : ✅ Customer Support Service: CRM software (Zendesk, Freshdesk, Gorgia, Slack, Shopify, Intercom, Asana, etc.) ✅ Social Media Content Creation ✅ Daily performance, live chat & message through Facebook and Instagram ✅ Social Media (create and publish posts, comment moderation, etc.) ✅ Community Strategy and Community Management ✅ Community support and Client Assistance (Answer/respond to support Emails and Live Chat) ✅ Social Media Management (Facebook, Instagram, Pinterest, Twitter, LinkedIn) ✅ Social Media Moderation (comments, Live chat, private messages - do not schedule messages) ✅ And other customer/community support solutions as appropriate. I help small business owners and start-ups realize their dreams of community experience by providing community management, client/community support, and community strategy. I am always energetic, outgoing, and eager to learn new things. Feel free to contact me, I will be very happy to discuss strategy and processes to meet your business needs during the chat. I am the right person for you. Best regards