William C.

WORK HISTORY: 07/01–Present, RIMES Technologies, NY. Technical Writer -Responsible for designing and writing end-user manuals, marketing material, online Help, and related documentation for portfolio management products. 09/01–06/02, SEIU Local 32BJ Funds, NY. Technical Writer (Consulting) -Designed policy manuals and created training material. Also designed online forms. 03/01–08/01, Mutual of NY, NY. Technical Writer (Consulting) -Created user manuals and quick reference guides for a sales and marketing system. 06/00–09/00, Fenics Software Corp., NY. Technical Writer -Responsible for writing & updating manuals for foreign exchange software. 9/99–8/00, Computer Science Corp., NY. Technical Writer -Documented product development lifecycle, QA test guides, and installation manuals. 12/98-9/99, Price Waterhouse Coopers, NY. Technical Writer (Consulting) -Formatted internal standards and engineering documentation. 06/95–12/98, Standard Data Corporation, NY. Technical Writer -Documented pension fund database products for local unions; produced online Help. 4/90-6/95, American Banker/Bond Buyer, NY. Analyst/ Product Support -Analyzed municipal bond official statements to extract data for a database product; performed sales support, client training, and customer service; created product user manual. EDUCATION & SKILLS 1980–1985, State University of NY at Buffalo, NY. -BA in Political Science. Technical Writing tools: MS Publisher, Adobe RoboHelp, Adobe Webworks, Adobe FrameMaker, Adobe Photoshop, Adobe Illustrator, Snagit Screen Capture.