## BIO
NAME: ROBERT EASTMAN
Crestview FL, 32536
Title:Enterprise Software Application Developer-Client Support Specialist
SUMMARY OF EXPERIENCE:
7 years experience in Computer Systems Management/software application development
EDUCATION
BS Computer Science, Hawaii Pacific University, December 2002, Magna Cum Laude
AS Computer Science, Hawaii Pacific University, December 2001, Honors
Windows Server 2003, Hands on Technology Transfer, June 2004
Enterprise Web Development with .NET, Learning Tree, March 2005
C# Programming, Learning Tree, April 2005
Building XML Web Services with .NET, Learning Tree, August 2005
Project Management for Software Development, Learning Tree, August 2005
PROFESSIONAL AND TECHNICAL CERTIFICATIONS
Microsoft Certified Professional
Microsoft Windows 2000 Professional,
Microsoft Windows 2000/2003 Server
WORK HISTORY
01/2004–Present, Software Application Developer/Client Support Specialist T&E Support Engineer Associate III, SENTEL Corporation
Responsibilities: Create Enterprise applications using Visual Basic, Visual C#.NET, ASP.NET. Create and manage databases using SQL Server 7 and 2000, design web applications using the Microsoft Solutions Framework for software development. Perform Windows 2000/2003/XP problem resolution for end users. Build and maintain Windows 2000/2003 IIS 5/6 web servers. Perform PC upgrades and new system builds. Provide technical guidance on information technology assets for the customer. Maintain PC’s in a Windows 2000/2003 domain environment using system management tools to backup, monitor and restore data. DOD PKI Tactical network design and testing using satellite communications with Theater Deployable Communications package. Lead contractor for Air Force tactical testing of Public Key Infrastructures using Air Force Test and Evaluation testing methods and best practices.
Accomplishments: Website design and computer programming for the 605th Test and Evaluation Squadron’s Test Data Collection System. Install Windows XP, Office XP and 605th TES specific applications. Provide daily end user support for existing computer systems. Configuration and administration of web servers.
09/2002-01/2004, Associate Member of the Technical Staff, Help Desk Supervisor, Computer Science Corporation
Responsibilities: Supervise all help desk functions for NMCI site PWCPearl by insuring customer satisfaction and meeting company service level agreements.
Accomplishments: Install Windows NT 4.0, 2000, configure user accounts in an NT Domain environment, troubleshoot hardware, software, network problems, and help customers solve computer related issues via SMS and onsite in a large 700+ user environment. Coordinate service requests between different technical groups such as the server, programming, and application group.
11/1999-11/2000, Systems Administrator, North American Business Services
Responsibilities: Windows NT 4.0 Server installation and maintenance, Windows NT domain design, implementation, and maintenance. Responsibilities included setting company user accounts and permissions on the NT domain. Windows 95/98/NT/2000 workstation installations, hardware and software troubleshooting, and hardware repairs. LAN administration, Category 5 cable (Ethernet) termination, installation and testing. Microsoft database Access 97, 2000 administration. Responsible for company wide internet access connectivity using TCP/IP, and FTP utilizing a proxy server on the Windows NT 4.0 domain controller.
Accomplishments: Implemented network security measures. Engineered computer telephony systems for customers, performed remote access installations for customers using PcAnywhere on the mainland U.S. Trained company employees, customers, and management on the use of the company's proprietary computer telephony systems and various office programs like Internet Explorer, Microsoft Office products, and Microsoft operating systems.
COMPUTER SKILLS
7 years Windows 2000/2003 Server
5 years Windows XP
5 years Visual Basic 6.0
2 years Visual Studio InterDev
2 years Visual [login to view URL]
2 years Crystal Reports 9 Advanced
2 years SQL Server
2 years Windows 2003 Server
2 years SharePoint Services
7 years Access
7 years MS Word
7 years MS Excel
7 years MS PowerPoint
## Area of Expertise
7 years Windows 2000/2003 Server
5 years Windows XP
5 years Visual Basic 6.0
2 years Visual Studio InterDev
2 years Visual [login to view URL]
2 years Crystal Reports 9 Advanced
2 years SQL Server
2 years Windows 2003 Server
2 years SharePoint Services
7 years Access
7 years MS Word
7 years MS Excel
7 years MS PowerPoint
