summerchant Profile

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$25 USD / jam

hong kong

$25 USD / jam

Saat ini 8:03 PM di sini

Bergabung Oktober 21, 2015

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summerchant

@summerchant

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(0 ulasan)

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$25 USD / jam

hong kong

$25 USD / jam

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Account Coordinator

I'm currently working in one of the best BPO in the Philippines. I share the same objective of keeping a company satisfied through implementation of their requirements and standards. I have the passion for success and the drive to accomplish whatever task given to me. I can say that I have the ability to interact positively at the same time work effectively with different people. Assuming any role will help me contribute back to the Organization.

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Pengalaman

Transcom

Des 2012 - Sekarang

• Maintains communication channels with all departments and contacts on both internally and externally. • Provide analytical findings identifying drivers for program performance. • Provides proactive solutions to avoid program issues based on historical data, trending results, and experiences. • Pro-actively reviews campaign results (Quality Scores, CSAT Scores, Specification Results versus Campaign Requirements, etc.)

Transcom

Sep 2009 - Des 2012 (3 tahun, 3 bulan)

• Performing regular transaction monitoring and calibration sessions as agreed. • Supporting Team Leaders in setting improvement programs and action plans for CSRs. • Reporting quality scoring internally and externally at agreed frequencies (upon requests). • Escalating quality deficiencies to Training & Quality Manager. • Attending internal local meeting (staff or with other departments). • Gathering up-to-date product information and integrating feedback into the best practices.

Transcom

Feb 2009 - Sep 2009 (7 bulan, 1 hari)

• Received calls from US customers to activate cable/digital boxes. • Provide excellent customer service • Troubleshoot digital boxes • Update customers account information.