Office 365 and Exchange Admin:
• O365 migrations to the hybrid environment from Exchange 2010, 2013, move data, assigning license, managing Azure Active Directory, Troubleshoot connectivity to Office 365.
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
• AADConnect, Azure AD - setup, and configuration troubleshooting implementing and supporting Mobile Device management (Android, Apple)
• Day to day troubleshooting end-user issues related to AD connect, synchronization, email delivery outlook connectivity, Email Restoration, etc.
• Implementing changes in the environment, including on-premise exchange server migration, azure ad connects server migration.
• Experienced in installing patches in windows servers to keep it updated with MS latest release and remediate vulnerabilities.
• BES administration\ troubleshooting
• PowerShell \ VB script knowledge
• Trouble Shoot and Resolve On-Prem Cloud Email issues in a Hybrid Environment.
Mobile Device Management Admin:
• Administering and maintaining the AirWatch management server and SEG servers Installation and configuration, also managing the same in Mobile Iron environment.
• Adhering and enforcing existing security and software deployment policies and best practices.
• Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices.
• Deploying new apps in iOS and Android environment. Renewing VPP and DEP tokens for iOS apps.
• Trouble shooting issues with email, active sync, and Calendars.
• Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation.
• Identifying and implementing process improvements. Testing and evaluation of various new mobile devices against enterprise email and MDM systems.
Proofpoint Admin:
• Resolving issues with email delivery from Proofpoint.
• Creating policy routes and making amendments to the existing routes as per the InfoSec plan.
• Checking email vulnerabilities, Managing Organization safe and block list.
• Managing Proofpoint TRAP tool, checking TAP alerts.
Other Skills
• Experienced in using ServiceNow and BMC Remedy as ticketing tool for documentation, SLA management.
• Knowing the ITIL process, have worked in Incident, Changes, Problems, RCA and Service requests.
• I have good knowledge in reporting in Excel and Power BI.
• Worked earlier as a EUC admin to resolve an issue with End-user computing, including issues with Retail software Oracle XStore and IBM AS400
• I have done ITIL V3 Foundation certificate.