Gambar profil richardfernando
@richardfernando
Bendera India Mumbai, India
Anggota sejak 3 Maret 2013
0 Rekomendasi

richardfernando

Online Offline
Key Skills :- Good Communication Skills in English. 5 years of Experience in Customer Service/Technical Support (Phone, Chats and Tickets) Typing Speed (50wpm) Knowledge and Experience in Web Hosting, Domain Names, DNS, ISP Support, WordPress Theme/Plugin Support, Data Entry etc. Web Development knowledge in HTML, CSS, Java Script, WordPress etc. Additional Knowledge : Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Adobe Indesign, Social Media, SEO, Affiliate Marketing etc.
$7 USD/jam
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Pengalaman

Sr, Web Solution Specialist

Jun 2011 - Jan 2013 (1 year)

- Providing support for Hosting packages (cPanel, Plesk) - Providing support for domain names. - Troubleshooting, Resolving all Technical issues related to our software and the range of Products and services it provisions. - Interacting with clients via Web-based systems and Online forums to resolve their problems and gather feedback. - Testing & Analysis of all products & services. - Identifying any bugs/issues in the system and assisting in their resolution. .

Customer Service Executive (Technical Support)

Jun 2007 - Sep 2008 (1 year)

- Troubleshooting, Resolving all queries related to customers ISP related issues. - Provide effective customer service such as handling complicated customer queries, issues, complaints, and questions. Maintaining client confidence and protecting operations by keeping information confidential. - Build rapport with customers and maintain professionalism.

Pendidikan

Bachelors in Information Technology

2008 - 2011 (3 years)

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