Prageeth D.

*Analyze and interpret financial statistics, other data and produce relevant reports on a daily, weekly and monthly basis * Research and investigate information to enable strategic decision-making. * Manage costs and overheads, and all factors affecting the profitable performance. * Effectively manage the workforce to optimize daily output. Schedule manpower to meet the demands. * Manage the issuing of material through correct process using proper documentation. Quick and efficient dispatches to meet customer requirements, well planned and timely dispatches. * Arrange and participate in meetings, conferences, and project team activities. 3 years experience as a Customer Service Executive and handled key customer accounts in Italy, Japan, Germany, Greece, Egypt, Iran & India. * Order processing in to the online ERP system (Fresh order entry, Amendments, Cancellations. etc) * Support in customer related master data maintenance (Material, Business details) Key job related skills/competencies * Customer service orientation * Product/process knowledge * Communication skills * Able to mange pressure within the supply chain environment Employment History Assistant Manager Aitken Spence Logistics April 2006 - Present Performing Operational & Administrative activities for multiple supervisors, Duties included, * Lead, manage and organize Warehouse Department personnel to ensure orderly execution of warehouse activities. * Manage costs and overheads, and all factors affecting the profitable performance of the department. * Effectively manage the workforce to optimize daily output. Schedule manpower to meet the demands of the warehouse. * Organize unloading and in warding of goods, inspection and counting, binning in locations. Store all goods in an organized manner. Take immediate action for claiming receipt shortages and transit damages. * Manage the issuing of material through correct process using proper documentation. Quick and efficient dispatches to meet customer requirements, well planned and timely dispatches. * Employ good utilization of space and ensure inventory stock is identified, updated and stored as per allocated location. * Manage inventory accuracy by periodic perpetual counting and product loss control. Ensure action for damaged goods or wrong receipts. Maintain proper inventory procedures and ensure timely system transactions are being performed by the staff. * Planning future capacity requirements & marketing activities. * Analyze and interpret financial statistics, other data and produce relevant reports on a daily, weekly and monthly basis. * Research and investigate information to enable strategic decision-making by others. * Arrange and participate in meetings, conferences, and project team activities. * Visiting clients to monitor the quality of service they are receiving. * Responding to and dealing with customer communication by email, fax and telephone. * Interaction with Clients, Procurement team, Audit team, HR, Logistics providers, Facilities and equipment maintenance teams. * Coordinate with contractors by negotiating and comparing prices to assign maintenance jobs * Behavior monitoring, conflict resolutions and coaching for improved performance and excellent customer/client service, Train, evaluate and develop team members. * Maintain a clean and safe warehouse with regular audits. Maintain bins, racks, computers and peripherals, warehouse infrastructure, forklifts, vehicles and all other equipment in excellent condition. * Maintaining 5S standards and awarded 2nd runner up for the year 2010. * Our team consisting of 01 Manager, 05 executives, 03 sub assistants, 05 supervisors and 25 store assistants including MHE (Forklifts) operators. Customer Service Executive Loadstar (Pvt) Ltd February 2003 - April 2006 Performed Customer Service and office support activities, Duties included, * Handled key customer accounts in Italy, Japan, Germany, Greece, Egypt, Iran & India * Worked in a group of 5, who support Europe & Asian geographic segment customers * Directly report to Head of CSR and Europe, Asia sector sales managers (based in Belgium) on key accounts * The core role is customer service and providing due communication and order processing related activities. Particularly, * Function as the primary contact point for the customer for business relations. * Order processing in to the online ERP system (Fresh order entry, Amendments, Cancellations. etc) * Support in customer related master data maintenance (Material, Business details) * Coordinate with International sales managers and technical head office in Belgium for product related problem solving * Comprehensive follow up form Inquiry to purchase order up to the point customer received goods. * Liaise with Export/Invoicing/QA sections to ensure accurate original document preparation * Key attention on customer complaints * Strong coordination with the factory production planning, Control and logistics functions for physical product manufacturing and for on time delivery. Key job related skills/competencies * Customer service orientation * Product/process knowledge * communication skills * Able to mange pressure within the supply chain environment Education Diploma, Supplies & Materials Management Diploma National Institute of Business Management August 2012 - Present Diploma, Diploma in Microsoft Office Professional Ocean Informatics Systems June 2001 - November 2001 Other, Computer Hardware Engineering Raytronics Computer Systems (Pvt.) Ltd November 2000 - April 2001 Other Experience West plus Wisdom Program Workshop in English, Speech Training plus, Workshop In Self-Development and Leadership Training Wisdom Trainer International (Pvt) Ltd Internal Auditor Training Course Training, based on ISO 9001:2000 & ISO 19011:2002 Quality International Technical Services (Pvt) Ltd Management Training Program Successfully completed "The sixty-four hour study program on Management Training" at Aitken Spence PLC