Apple P.

I have roughly 10 years of experience in Customer Service assisting U.S customers. I was trained at a large Call Center in the Philippines and served as one of the top Customer service representative on our department. I worked also as a Purchase manager in a manufacturing business in US as an overseas employee and handled a team in the Philippines making sure all the tasks be done in a timely manner like ordering, tracking orders, sourcing suppliers or vendors, negotiating to get the best deals offers. I can provide e-mail, ticket and chat support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.