Experience in handling SAP Business Objects that includes BO and system Administration, Software deployment, Infrastructure maintenance, BO Security setup, BO content migration, Documentation, Production Support and user training.
Have worked on BO 3.1, 4.0, 4.1 and 4.2.
Handled implementation/upgrade, administration and maintenance of SAP Design Studio and Lumira deployment.
Installation and server configuration of SAP Design Studio 1.5/1.6 SP1 and SAP Lumira in DEV/UAT boxes.
Troubleshooting Production outage issues and logging Very High priority incidents with SAP Support and also initiating bridge call with the stakeholders.
Provided 24x7 support to users and ensured that the environment is highly available.
Troubleshooting the environment related issues and reviewing event logs, End-to-End traces of BO and also worked with SAP support to fix multiple issues.
Created events, recurring report schedules as per user requirement, Access controls, users and groups.