Mohammed K.

Customer Servicre (Call Center Agent) with Front Office department in SHERATON GRAND DOHA HOTEL (QATAR). ● Keep front desk tidy and presentable with all necessary material (pens, forms, paper) ● Greet and welcome guests ● Answer questions and address complaints ● Answer all incoming calls and redirect them or keep messages ● Receive letters, packages etc. and distribute them ● Prepare outgoing mail by drafting correspondence, securing parcels etc. ● Check, sort and forward emails ● Monitor office supplies and place orders when necessary ● Keep updated records and files ● Monitor office expenses and costs ● Take up other duties as assigned (travel arrangements, schedules etc.)