Gambar profil moatazmajed2
@moatazmajed2
Anggota sejak 7 Oktober 2016
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moatazmajed2

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I have over 5 years of experience working in IT Service Management and BI. Currently, I work as BI Developer at Cirque Du Soleil, improving business and marketing insights using BI. Previously, I was OSS Senior Engineer at Orange Egypt, where I used to build IT Management processes of different departments (Change, Incident...) based on ITIL best practice. Also, I do analysis on data from different processes and use it to enhance the Operations. Competencies: JavaScripting, VBA, Data Analysis, Automation I’m right over at or via phone at +201220222060
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Pengalaman

BI Developer

Jan 2017

I do analysis on data from different processes and use it to enhance the Operations.

OSS Administration Sr.Engineer

Feb 2014 - Dec 2016 (2 years)

-HP Service Manager 7.11 administration. -HP Service Manager 9.4 implementation and administration. -SAP Business Objects Administration. -GIS administration. -HP UCMDB administration. -Processes automation consultation. -Responsible for CMDB uploads. -Provide automation solutions.

Change Management Engineer

Jan 2012 - Feb 2014 (2 years)

Update the CMDB for all technology services. Configuration requests handling. Relations update between the Services. Change management system handling. Service interruptions follow up. Service interruptions requests handling. Gathering of Customer feedback on the change & configuration systems and measuring of its impact on enhancing the systems and services availability. Coordination with other dept. To fulfill their requests (change, service interruptions & configuration.

Pendidikan

Bachelor's Degree

2006 - 2011 (5 years)

Kualifikasi

ITIL (2014)

EXIN

ITIL Foundation v3 for IT Service Management

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