masood1975

Profile of AIMS IT SOLUTIONS Infrastructure: Located at Ashwini Paradise Shop no18 Kondha-Bibewadi Road Pune © 37 Maharashtra (INDIA) With fully furnished infrastructure that provides enough encouragement to anyone to work. Manpower To meet any project a 100% success is the only way we go Machinery & Internet Connectivity All highly configured PIV machine & high speed connectivity Lan network with win2003 server Experience Projects of OCR works done SI-786-045-RW-101_001 © This Projects was done within 15 days wqp99114 1-20 © This Project was done in 3 days rgim61-100-done - This Projects was done within 15 days work-21 © 0300 -This Projects was done within 15 days Worked in Administration/customer Support team at C.V. designers, Pune since last 3 ½ yrs Customer Support Executive: Responsibility involves interacting with our counterparts located in Burlington, Canada and clients in North America. This was mainly an Instant Message based support. Work also involved extensive email correspondence primarily focused on order acknowledgments, status and problem handling. Order Processing Associate: Work involves downloading orders received via email, Web or FTP and issuing out an order card to the production shift in-charge. This was done using Microsoft Excel and Access Vendor Liaison: This role involves interacting with Vendors to who processes are outsourced. This is primarily being done via email and Instant Messaging. Customer Delivery Associate: Work involves handling escalated issues and making sure that the orders were delivered in time. Order tracking was done via a spreadsheet and since at any given time had to track around 100+ orders, consider this to be a very challenging task. Reporting: Work involves generating and delivering reports to the Management on a daily/weekly and monthly basis. Shift supervisor (administration/customer support team): the work involves handling the team of 5 team members; main responsibilities included making sure all the functional areas of the team are handled efficiently and effectively. Handling of escalated situations is also part of this responsibility C O N V E R S A N T W I T H Computer savvy with knowledge of windows OS 98, NT, XP. Working experience of Microsoft Office Products and Microsoft outlook 2003 AWARDS AND ACHIEVEMENTS · Received award in State Level Athletics Competition in 1992-93 held at Sholapur. · Received Best Athlete Award in Mini Olympics held at Gyan Prabodhini Vidyalaya, Nigdi, Pune in the year 1990. · Received Best Athlete Award in Inter-School Atheletics Competition in 1991-92. · Received Awards for Best Performance from C V Designer Pune AIMS IT SOLUTIONS Ashwini Paradise Shop No 18, Kondha Bibewadi Road,Market yard Pune 411037 Maharashtra ( INDIA) Email Id: Telephone: 91-20-24275989 IM: