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$28 USD / jam
Bendera FRANCE
lahonce, france
$28 USD / jam
Saat ini 8:22 AM di sini
Bergabung November 22, 2020
0 Rekomendasi

Marie E.

@marieelizalde

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5,0 (2 ulasan)
1,7
1,7
100%
100%
$28 USD / jam
Bendera FRANCE
lahonce, france
$28 USD / jam
100%
Pekerjaan Selesai
100%
Sesuai Anggaran
100%
Tepat Waktu
N/A
Tingkat Rekrut Ulang

Customer Service Consultant /Coach/Trainer (FR/EN)

I am a bilingual professional (English and French) who has always put customers first across the different industries I have worked for. I am looking to build genuine partnerships with individual entrepreneurs and SMB, to work on purposeful projects that challenge and motivate me. Excellent communication, organisation and soft skills.

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Menampilkan 1 - 2 dari 2 ulasan
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5,0
$50,00 USD
Marie is an exceptional freelancer. Her attention to detail and dedication to the project were truly outstanding. She delivered high-quality work. I highly recommend Marie to anyone in need of a reliable freelancer.
Photography
Research
Virtual Assistant
Communications
Local Job
Avatar Pengguna
Bendera Zain U.
@zaynjafer
7 bulan yang lalu
5,0
$20,00 USD
thanks she did what we wanted
Customer Support
Customer Service
Avatar Pengguna
Bendera Ben M.
@benzwm02
3 tahun yang lalu

Pengalaman

Freelancer- Customer Service Consultant /Coach/Trainer

The Witty Business Enhancer
Okt 2020 - Sekarang
Assisting SMB, in building or improving their customer service experience. High quality services include -but are not limited to: Trainer: on demand trainings. QA: CSAT analysis, identifying knowledge gaps, setting processes Customer experience: consulting, recruiting, customer retention, account management. Clients: Tomplay, Car On Sales, 21 Draw Gained skills: Entrepreneurship, recruiting, consulting, coaching, providing feedback, sales.

Customer Retention & Renewal Representative

Sage
Apr 2019 - Okt 2019 (6 bulan, 2 hari)
Solely leading licence renewals in a sensitive context, while building process for this newly created position in complete autonomy. Accountancy: Cleaning up company's customer base. Processes: Building a process for licence renewals and documenting it properly for training and hand over purpose. Accomplishments: Receiving great feedback from both customers and partners. Gained skills: Customer retention, building processes, independence.

Customer Success Coach

Sage
Nov 2018 - Apr 2019 (5 bulan, 1 hari)
Nurturing relationships with partners and customers with a very high attention to detail in a fast paced environment: Customer support: Troubleshooting Sage Financials accounts. Account management: Maintaining customer’s satisfaction, proposing better suiting offers, improving customer retention. Accomplishments: - Being able to successfully evolve into a key role in the company after a few months only. Gained skills: Account management, customer retention, customer satisfaction.

Edukasi

Maitrise des Sciences et Techniques Comptables et Financières

Université de Pau et des Pays de l'Adour, France 2002 - 2004
(2 tahun)

Kualifikasi

Strategic Digital Marketing

Marketing Institute of Ireland
2016
CPD diploma about online marketing

Personal and Business Diploma

Irish Lifecoach Institute
2018
Diploma in life and business coaching- 9 months intensive training

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