Ma Bernadette I.

Sound background in preparing briefing notes and background material for operations and management reviews, drafts notes and communications i.e intra-office orders, memorandums, circulars. Collects raw data and prepares monthly reports for different certifications and monitoring and managing of incoming and outgoing communications, drafts memoranda, intra-office orders, certifications, letters to contracted services and Quality Management System documents. Handle queries or requests from customers or the public. Record details of customer contacts and actions taken. Take orders, calculate charges, and process billing or payments. We do follow ups for prospects and sure-customers. We were under pressure to answer a designated number of calls while supervisors monitor them for quality assurance; which makes it very exciting. Selling is also a big part of it; I help to generate sales leads while providing information about a product or service. and how it is going to be beneficial for them. I also have a sound knowledge in using Adobe InDesign, Corel Draw, Mailchimp, Mailmerge and WordPress. As a writer; I did articles that are based from my own research and observation. Writing and delivering it in a very organize manner, that will definitely create a lasting knowledge and impression to the readers.