Luis E. Profile

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$50 USD / jam

warsaw,

poland

$50 USD / jam

Saat ini 8:16 PM di sini

Bergabung Desember 1, 2016

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Luis E.

@luizzof

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(0 ulasan)

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$50 USD / jam

warsaw,

poland

$50 USD / jam

N/A

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Tingkat Rekrut Ulang

IT Specialist

As a highly skilled IT Analyst, I bring three years of expertise in adeptly troubleshooting issues, installing and configuring networks within the Windows Operating System, and efficiently administering user Windows accounts. My proficiency extends to a solid understanding of ITIL principles, DHCP, DNS, TCP/IP, and my enthusiasm for continual learning positions me to adapt and elevate my skills to meet evolving demands.

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Pengalaman

HCLTech

Apr 2024 - Sekarang

Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange) Create and administer LAN accounts, Global Groups, email accounts for new users Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms) Standardize network resources as per client requirements and grant permissions on them Set up servers as per the client standards and grant permissions on them

Capgemini

Jun 2023 - Mar 2024 (9 bulan, 2 hari)

Manage licensed and freeware/open-source software installation, reinstallation, and uninstallation requested by Capgemini Global users on ServiceNow; Create new technical articles for Knowledge Base available on ServiceNow; Manage users group policies; Meeting the daily target of closing 18 to 22 tickets within SLA, OLA, MTTR, and CSAT; Resolve incident tickets related to software issues' Update Citrix Workspace virtualization; Install software using Powershell

Capgemini

Okt 2021 - Jun 2023 (1 tahun, 8 bulan)

Provide support to Capgemini’s users and subcontractors by phone (150 to 210 calls per month), chat and email (25 per month); Troubleshooting Windows Operation System, Cisco VPN, network connection (WLAN/ LAN), document the process, and add the resolution to the closure notes; Assist requests assigned by the users, such as, set up Multi- Factor Authentication (MFA) on Android and iOS mobile devices, computer assets and more;