Gambar profil ginne24
@ginne24
Bendera Philippines Cabuyao City, Philippines
Anggota sejak 24 Mei 2016
5 Rekomendasi

ginne24

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I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent.
$5 USD/hr
22 ulasan
5.1
  • 100%Pekerjaan Diselesaikan
  • 100%Sesuai Anggaran
  • 100%Tepat Waktu
  • 6%Tingkat Rekrut Ulang

Portofolio

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Pengalaman

CUSTOMER SERVICE AND SALES SUPPORT

Nov 2015 - Jun 2016 (7 months)

CONVERGYS (Novermber 2015 – Present) Job Title: Customer Services and Sales Support Job Title: Financial Service Associate

SUBJECT MATTER EXPERT

Oct 2012 - Oct 2015 (3 years)

• Supervise both Nesting and Production agents • Serve as mentor and coach to the agents to address performance issues.. • Monitor calls to maintain quality standards and targets. • Work with other members of the Operations such as team leaders and Operation Managers to develop site wide action plans. • Conducts Scenario Based Training for Nesting and Production Agent. • Trained and coached weekly thru Triad Coaching/Feedback.

BILLING & SERVICES ADVISOR

Sep 2012 - Oct 2013 (1 year)

• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

CUSTOMER SERVICE SPECIALIST - US Telco.

Sep 2010 - Mar 2012 (1 year)

• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

Pendidikan

BS PSYCHOLOGY

2006 - 2010 (4 years)

Sertifikasi

  • Numeracy 1
    83%
  • UK English 1
    80%
  • US English Level 1
    75%

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