Gambar profil CallCenterIntl
@CallCenterIntl
Anggota sejak 9 April 2009
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CallCenterIntl

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In 2000, CCI owner/Director, Ramona Cean, co-founded NECC Telecom, a global telecommunications company. As a European immigrant to the U.S., she determined that selling long-distance telephone service to other immigrants would be a good place to start. What she discovered was a niche market and began to bring more nationalities to the company to sell services to their individual community and support them. Customers valued the fact that someone was interested in their unique needs and could have important information explained to them in a way that they understood. Cean decided that if one company could profit so greatly from her network of culturally-sensitive agents, then other companies and industries could benefit too. In early 2007, she opened Call Center International, LLC to offer custom-designed call center solutions delivered in over 30 different languages. She has since mobilized a force of ethnic communities and languages in physical call centers and has developed a network of agents connected and managed by the call centers all around the world so that she can meet any company's needs at any time in countries across the globe. Services that we offer include: Telemarketing - Direct Response Sales with Up-selling, Product Information/Catalog Request, Catalog Order Processing, Application Processing, Appointment Setting and Registration, Conference and Event Registration, Lead Generation and Qualification, New Customer Acquisition, Subscription Renewal, Database Cleaning and Updating Customer Support - Billing and Account Inquiries, Information and Product Explanation, Payment Processing, Complain Resolution, Customer Retention, 3-Way Calling Language Assistance, Technical Support Surveys & Market Research Automated Services - IVR's, Notifications and Reminders Hosted Solutions and Targeted Lists
$13 USD/hr
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