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Freelance article and internet content providerMay 2016
Between the two platforms, I have completed nearly 1,300 articles since starting my freelancing career. The majority of my articles are health-related; however, I have written on subjects as diverse as real estate, plumbing, and home improvement. In addition to blog posts, I have also written content for website landing pages for a variety of businesses.
Licensed Practical NurseJul 2012 - Dec 2014 (2 years)
Assisted two nurse practitioners in a general family practice clinic.
Customer Service Agent/Team ManagerNov 1998 - Oct 2010 (11 years)
Served as a team manager for a major provider of payment processing and customer support services. I started out as a customer service agent providing support for a major credit card issuer before Transitioning to a team manager resposible for overseeing a team of 15 to 25 front-line customer service agents. Duties included monitoring service levels, submitting payroll, providing feedback on performance, and delivering corrective actions when appropriate.
Customer Service Agent/SupervisorMay 1997 - Nov 1998 (1 year)
Served as an agent and supervisor in the emergency road service department. Responsible for handling calls from stranded motorists and ensuring that assistance was provided to them in a timely manner. Administrative duties included processing payroll and processing requests for reimbursement submitted by AAA members who obtained road service on their own.
Legal SecretaryMay 1996 - May 2007 (11 years)
Provided secretarial assistance for two attorneys.
Intern/News ProducerMay 1990 - Aug 1991 (1 year)
I was responsible for overseeing the development, preparation, and execution of daily news broadcasts.