Stephen A.

Overall responsibility for over 1,200 customers nationwide ensuring the highest levels of customer service were maintained at all times. Dealing with any customer complaint immediately and looking to resolve the matter to their satisfaction within 24 hours Responsibility for handling all incoming phone calls being the first point of contact and dealing with any issues and escalating to the Managing Director if appropriate. Ordering and procurement of stock and managing the operation in the absence of the Managing Director Dealing with orders placed on the website and liaison with the development and change management teams to reflect pricing or product changes on over 7,500 different products. Tendering for contracts including completing all the questionnaires and paperwork relating to these tenders. This included writing numerous policy and procedure statements which weren't in place when I joined the business. This also included producing high level reports to tenders we were successful in winning. Dealing with all Health and Safety issues on site including any accident reporting and first aid when required.