Ryan W. Profile

5,0

(2 ulasan)

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$20 USD / jam

loughborough,

united kingdom

$20 USD / jam

Saat ini 10:33 AM di sini

Bergabung November 7, 2019

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Ryan W.

@RyanWoodward25

5,0

(2 ulasan)

1,3

100%

$20 USD / jam

loughborough,

united kingdom

$20 USD / jam

100%

Pekerjaan Selesai

56%

Sesuai Anggaran

100%

Tepat Waktu

100%

Tingkat Rekrut Ulang

Technical Consultant

New to the freelance scene. Having 3 years in Technical Support I'm able to effectively deal with customer tickets and finding a resolution for the client whilst meeting SLA's. Working with multiple different ticketing systems I'm able to use my initiative to understand how to work with and improve the workflow for you and your team(s) too.

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5,0

$20,00 USD

Project for Ryan W.

Highly recommend this FreeLancer! He was very patient and was more than willing to cater to my needs to ensure everything was satisfactory. If I ever need a similar job to be done I know who to contact. 5/5.

+1 lagi

Paul P.

@pablo330

•

3 tahun yang lalu

5,0

$25,00 USD

Configure my Counter-Strike 1.6 server.

Very informative and fast worker. Done to the standard and was always willing to answer questions. Awesome experience.

System Admin

Server

Paul P.

@pablo330

•

3 tahun yang lalu

Pengalaman

Benefex

Sep 2020 - Sekarang

Responsible for the implementation and support of the systems, configuration of software, cross examination of data, creating and executing test scripts and building import/export data files. Utilising SQL and C#

The Access Group UK

Okt 2019 - Sep 2020 (11 bulan, 1 hari)

- Resolve customer tickets within the SLA's but prioritizing the cases via a 1, 2 ,3 and 4 priority system. - Query and modify data within SQL Databases. - Create detailed and in-depth Knowledge base articles adopting a KCS (Knowledge-Centered Service) Strategy. - Working along side Development Teams to help replicate bugs within software. - Working with consultants to resolve issues that require more in-depth approach.

The Access Group UK

Feb 2019 - Okt 2019 (8 bulan, 4 hari)

As a 1st line Support Agent my role consisted of being the face of Access Support and speaking to customers, logging cases efficiently and in as much detail as possible, to later investigate. If after 30 minutes to an hour of investigation the case was not closed. It would then be passed through to the 2nd line support analysts.