Mohamed Osama G.

Experienced Salesforce Engineer | 8x Certified | Problem-Solver and CRM Specialist With over 6 years of dedicated experience in Salesforce CRM, I excel in crafting innovative solutions, driving end-to-end project success, and architecting CRM solutions that bridge the gap between technology and business needs. My profile is a hybrid blend, divided between technical and business experience. This includes expertise in Salesforce administration, development and deployments, including large-scale projects, where I ensure seamless alignment with organizational objectives while safeguarding existing functionalities. Certificates: ● Salesforce Certified Development Lifecycle and Deployment Architect (Nov 2023). ● Salesforce Certified Application Architect (August 2023). ● Salesforce Certified Data Architect (August 2023). ● Salesforce Certified Sharing and Visibility Architect (June 2022). ● Salesforce Certified Platform App Builder (Aug 2020). ● Salesforce Certified Sales Cloud Consultant (April 2020). ● Salesforce Certified Administrator (December 2019). ● Salesforce Certified Platform Developer I (November 2018). My career spans major business domains, including marketing, sales, customer support, insurance, fintech, quality assurance, B2C & B2B processes and more. see more about me: Linkedin: https: [login to view URL] Trailblazer profile: [login to view URL] What can I do for you : 1- Planning, scoping, stakeholder analysis and communications. 2- Organizing and prioritizing requirements, modeling requirements, and taking them to verification and validation. 3- Creating schedules, and ensuring project deadlines are followed for timely and quality delivery. 4- Doing Salesforce administration, development, deployments and consultation tasks. 5- Implementing any custom Apps/features on the top of the Salesforce platform. 6- Implementing Zoho CRM, Zoho Service, and any applicable customization on the top of the Zoho platform. 7- Providing the required CRM consultation in multiple areas such as marketing campaigns, leads generation, sales processes, quotes, products, opportunities, forecasts, contracts, customer support, einstein bots, communication channels, cross-selling and after-sales in terms of business, and technical best practice approaches.