Mahershalalhashbaz R. Profile

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$15 USD / jam

st james,

jamaica

$15 USD / jam

Saat ini 8:12 PM di sini

Bergabung Juni 15, 2016

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Mahershalalhashbaz R.

@MahershalalRoss

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$15 USD / jam

st james,

jamaica

$15 USD / jam

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Tingkat Rekrut Ulang

Technical Support

I AM READY TO BE HIRED! I am an experienced IT Professional that have complete several projects both small and large businesses worldwide. My attention to details and object oriented skills are my greatest asset that enabled me to produce excellent results and satisfied customers. I am Microsoft, CompTia and Cisco Certified with over 7 years of experience. I am committed to helping you resolve computer problems quickly and reliably.

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Pengalaman

FixMe Techies

Sep 2016 - Sekarang

Founding a company generally means taking on the following four roles at once: Product Manager, Technical Team Member, Marketing and Sales Team Member, Chief Executive Officer. Focused

Nearshore Inbound Call Experts

Sep 2015 - Sep 2016 (1 tahun)

Providing holistic support and supervision of Tier 2 Technicians, Ensuring that Tier 2 technicians are correctly logged into the system with station number and passwords, Handling Supervisor calls, i.e., difficult sessions that fall outside the skill levels of the Tier 2 technicians , Handling difficult sessions that customer callback and a lot more

Nearshore Inbound Call Experts

Sep 2014 - Sep 2015 (1 tahun)

Responsible for customer contact and care regarding unresolved issues, as well as ensuring the customer is contacted directly through a chat feature regarding resolved issues.Sound customer care handling with a non-reliance on the Supervisor. Conducting detailed documentation for issue resolution and updating the knowledge base where necessary.Problem-solving by adhering to the standards and policies of the company by using only approved tools and procedures..

Edukasi

Bachelors in Computer Science

Jamaica

2012 - 2016

(4 tahun)

Kualifikasi

Cisco

2016

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundation networking knowledge

CompTIA

2016

It validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot any wired and wireless networks.

CompTIA

2011

The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.