Ken A. Profile

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$15 USD / jam

lahore,

pakistan

$15 USD / jam

Saat ini 12:39 AM di sini

Bergabung September 5, 2019

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Ken A.

@Kenabbas

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(0 ulasan)

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$15 USD / jam

lahore,

pakistan

$15 USD / jam

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Pekerjaan Selesai

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Tingkat Rekrut Ulang

Customer Support Service

I am an enthusiastic, reliable and hardworking individual who has more than 4 years of experience giving professional, efficient and high-quality service to various call center companies. I am skilled in communicating with over phone and email. I am a DEBT COLLECTOR. I have experience with live Chat Support and communicating with consumers via an email. I have also experience with Skip Tracing. I meet deadlines, and I don't make promises I can't keep. I am a team player but can sheer the ship alone if need to be. I am looking forward to working with you providing excellent customer service.

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Hubungi Ken A. mengenai pekerjaan Anda

Portofolio

5480593

I am working with Cedar Financial a US based Collection Agency in Pakistan. We deal with different client to collect debt on their behalf within US and worldwide.

we were given a project to collect debt by Walden University. We needed to collect debt from US citizen which is always difficult because of their consumer laws. We had to collect accordingly. There were 700+ students who didn't pay their tuition fee. Following were our duties.

Duties:

Skip Tracing
Communicate with consumers via email and over the Phone
Give them a payment plan which they can afford easily
Follow consumer laws
Advising debtors of the possible consequences of non-payment
Reporting their account to the Credit Bureau
Deal with consumer Politely
Offer them a settlement to resolve their matter
Payment posting
Keeping administrative record up to date
Make up to 250 calls everyday to chase up outstanding balance
Handling inquires
Build trust with debtors
Update account status and database regularly
Comply with re

Customer Service

5480593

Customer Service

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Pengalaman

Cedar Financial

Jan 2019 - Sekarang

I am working with Cedar Financial. It is specializes in recovering outstanding international and domestic debts quickly and efficiently while at all times providing the highest levels of customer service. My expertise are debt recovery, receivables management, skip tracing, asset searches, collections litigation and credit information is unmatched in the industry.

Cyber Private Limited

Jul 2018 - Jan 2019 (6 bulan, 1 hari)

Cyber Limited is a US-based medical billing company. I worked there as Account Receivable. While lately they added more responsibilities like Customer Service, Sales and Client Relations Manager Where we dealt with different insurance on behalf of our provider. Following were my major duties there. Following up claims on call and via an email Sales Create new business Get the claim status Fixed denied claims Check patient's eligibility Payment posting Maintain record Updating our client etc.

Systems Limited

Jan 2016 - Jul 2018 (2 tahun, 6 bulan)

Working with systems limited was a great experience for me as it is one of the best company in Lahore. I worked there for almost 2 years and I learned a lot. Systems limited is a outsourcing company based in New York USA. It’s branch is in Lahore. I started Systems Limited as "Customer Support Representatives" and later became the part of "Quality Assurance" team.