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$7 USD / jam
Bendera PHILIPPINES
bacolod city, philippines
$7 USD / jam
Saat ini 10:59 PM di sini
Bergabung Mei 26, 2021
0 Rekomendasi

Jemmabelle T.

@Jemmabelle1130

5,0 (3 ulasan)
1,1
1,1
100%
100%
$7 USD / jam
Bendera PHILIPPINES
bacolod city, philippines
$7 USD / jam
67%
Pekerjaan Selesai
100%
Sesuai Anggaran
100%
Tepat Waktu
N/A
Tingkat Rekrut Ulang

Customer Service Expert (Email, Chat, and Phone)

Hi, good day. My name is Jemmabelle Tanjusay and I am looking for a remote online job. I can do email, live chat, and phone support. I can do customer service and VA jobs. I am open to working on both short-term and long-term projects and I can start immediately. Below are my skills and qualifications. Ø Excellent verbal and written communication skills. Ø Excellent customer service skills. Ø Email, chat, and phone etiquette. Ø Multiple task management. Ø Knowledge in using CRM (Oracle and Zendesk.) Ø Knowledge in using Microsoft and G Suite applications. Ø Knowledge is using video conferencing applications (Skype, Zoom, RingCentral.) Ø Knowledge in making Canva designs and presentations. Ø Blog writing. Ø Knowledge of US banking regulations. Ø Experience in working remotely for 2 years. I also have a little background in basic accounting and bookkeeping including Quickbooks. I can do system troubleshooting so you should not worry that I will have a major system issue that would hinder me from doing my job efficiently. I am smart-working and diligent. I am flexible and accustomed to working professionally and efficiently in a team-oriented and fast-paced environment. I am a fast learner and I'm always excited and enthusiastic about learning new skills.

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Ulasan

Perubahan tersimpan
Menampilkan 1 - 3 dari 3 ulasan
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0,0
$28,00 USD
The project is not completed according to the dispute
Android
Virtual Assistant
Article Writing
Article Rewriting
Copy Typing
+1 lagi
Avatar Pengguna
Bendera Lisa W.
@LisaW718
2 tahun yang lalu
5,0
$50,00 AUD
A great freelancer. Reliable, friendly and able to produce what we needed on time. Will work with them again
Translation
Virtual Assistant
Filipino Translator
English (US) Translator
Teaching/Lecturing
K
Bendera Christopher W.
@Keris2019
2 tahun yang lalu
5,0
$1,00 USD
You have provided a good quality work. You are a very detailed and professional freelancer. The work given was done on time. Really appreciated and highly Recommended.
Android
Article Writing
Article Rewriting
Copy Typing
+1 lagi
S
Closed User
@SumFreelancing
2 tahun yang lalu

Pengalaman

Freelance Customer Success Associate

Freelance
Des 2021 - Sekarang
> Manages customer accounts. > Answers product-related questions; product features and functions thru email and live chat through Zendesk. > Daily task management using Asana. > Order management and modifications using commerce cloud. > Processes return requests, order cancelations and amendments, and credit refunds for online orders. > Submits courier escalations for shipping-related issues.

Account Specialist III- Business Online Technology Support

JP MORGAN CHASE & CO.
Jun 2013 - Des 2021 (8 tahun, 6 bulan)
> Answered over-the-phone banking inquiries. > Provided resolution to banking issues such as balance discrepancies, unrecognized transactions, and claims, and debit card transaction declines. > Handled both customers service-related and business process escalated complaints. > Identified potential fraud or information compromise and directs the call to the appropriate department to mitigate risks. > Ensured compliance with Federal Banking Regulations.

Customer Service Representative

Telperformance
Agu 2009 - Jun 2013 (3 tahun, 10 bulan)
> Provided technical and customer service support over the phone for Motorola Mobility customers in the USA. > Provided over-the-phone services t credit card customers for Barclays Card USA.

Edukasi

Bachelor of Science in Agriculture major in Agrbusiness

Central Philippines State University, Philippines 2005 - 2009
(4 tahun)

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