I worked in a call center industry as a Sales Support Representative for more than 5 years,where i experienced different customers with different personalities with different scenarios. Concerns are; Complains about the service, billing issues, tech problems, sales call and lets include prank calls. And yes those several concerns that i need to be calm and proffesional all the time!Being a representative, it is my responsibility to give a good customer service, provide them with efficient and prompt service by diligently listening to their needs, determining how I can fulfill those needs, doing what's necessary to meet their expectations and giving them satisfactory experience. I had been one the top agents, and im working beyond what is expected from me.I love challenges at the same time im very flexible with working hours, no complains, no buts!And im very loyal, once i started working fulltime,I dedicate my time and effort to that company. The success of your company is my success too!You can count on me. Theres a copy of the test i took (english proficiency/grammar test and my level is C2)