• Managed the implementation and maintenance of ff. microsites and contents geared toward subscriber acquisition and VAS offering :
(a) Knappsack including all Android apps packaged within.
(b) HOME Microsites/Portal -
MyHome Player, ULTERA MyBRO registration, Kaasenso Call All, Asian Mens’ Volleyball, Pacquio-Bradley, March Madness (NCAA), FIBA Gilas Registration portal, Last Home Stand, FIBR Waiters’ Nomination, PLP KasKas to Win, CYBERYA.
• Facilitated video streaming of Winter Olympics to all PLDT employees via ISNET.
• Managed the implementation of HOME Launch via Live Video Streaming (simultaneous inPLDT premises - RCB, Baguio, Cebu, Davao)using video conferencing technology. It also enabled PLDT employees nationwide (thru ISNET) to watch the live event at RCB.
• Directed the deployment and maintenance of Gilas videos, and other artists (e.g. “Rihanna”) for streaming straight toPC’s and Android/IOS devices of our subscribers.
• Orchestrated the deployment, testing and enhancement of Agentless Fault Ticket Creation IVR which simplified (thru automation) the filing of customer complaint and feedback on Voice-related trouble.
• Managed the implementation of Cybergate Call Center (130 Workstations or Agent positions)at Pioneer St. Mandaluyong which expanded Home RETENTION campaigns and Re-acquisitions programs.
• Led the enhancement of Network Resiliency at Citimotors, Makati for HOME Customer Care which houses 600 active/seated agents at peak hours daily.
• Managed the deployment & maintenance of HomeBro Collection Contact Center at PLDT Sampaloc which streamlined Collection efforts of PLDT Credit & Collection team.
• In-charge of deployment, configuration and management of all CLOUD servers hosting various HOME applications and contents, aside from HOME servers/platforms deployed at PLDT East Ave., QC.
• Administered the deployment and management of AskPLDT Digital – IVR, SMS. This infra is geared on empowering our subscribers w/ a “Do-it-Yourself” (agentless) customer service, thus, de-loading our hotlines.
Hi,
Am ready and willing to complete this for you within time. Am a long time experienced guy in this field and therefore promising you a 100 % satisfaction of your project. Feel free to get in touch with me and lets start off. Kind regards, Sammy