Use-Case elaboration for the Online Licensing Service

Hello Employer, Here is a use-cases proposal on Online Licensing Service: A unique feature in multi-agency projects is that the system maturity among different agencies may be heterogeneous. In the case of the OBLS project, some agencies had neither the front- nor back-end systems to support license application. Others had the front-end interfaces for their users to apply for licenses but not the back-end systems to process the applications. Yet a few others agencies had tightly integrated front-and back-end license application systems. These differences in system maturity among agencies increased the complexity of standardization and integration in the OBLS project. In addition, certain agencies with highly integrated systems were the most required to come on board the OBLS project. These agencies implemented their own licensing systems because of high application volumes for their licenses. Hence these agencies were in the key clusters identified by the Core Team. Regards!

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