Virtual Assistant for Taobao shop (fluent Chinese language required)

we are looking for a virtual assistant for ourTaobao account to run my online shop independent with agreed weekly reports and activity forecast planning. You should be native Chinese language speaker (or business fluent with proof). This is a monthly Service which includes but not limited to the following key activities: - Taobao account setup - Setup and design a branded storefront to showcase our main products - Register our products in Taobao system (initially we have 10 products with our own private label and trademarks / patents registered) - Setup Taobao trademark registry for our trademarks/products (we have two trademarks to register) - GS1 barcodes available on each the products itself / you need to let us know if another barcode required on the bulk shipments - Set up Taobao and monitor daily (as required) and provide a weekly report with rolling forecast for next 4 weeks - Create product listing: Write descriptive titles, bullet points, and product descriptions, including relevant keywords. We will provide high-quality images of our products. - Optimize your listings: Continuously improve the product listings by testing different keywords, images, and descriptions to improve conversion rates and search rankings. Provide weekly report (with change from previous week to current week) - We can ship our products directly from our supplier to a designated Warehouse = can you prepare the inventory according to Taobao’s guidelines and make a distribution plan how to organize shipments to Taobao fulfillment center. (weekly report and rolling activity plan for next 4 weeks). This needs to include the promotional shipments (I will explain later the details). - Set up pricing strategy: Determine suitable pricing strategy and regular competition check (as applicable) - Manage inventory: weekly check the inventory levels and let us know when to replenish stock as needed to avoid stockouts and maintain a healthy sales velocity. - Set up Sponsored Products ads: design and utilize Taobao’s advertising platform to promote the products (cost budget for this needs to be submitted weekly / monthly as applicable) - Utilize Taobao promotions: Offer discounts, design coupons schemes and lightning deals to attract customers (cost budget for this needs to be submitted weekly / monthly as applicable) - Implement email marketing: Collect customer emails and send targeted campaigns to generate reviews (weekly report and activity plan for next week to be submitted weekly) - Manage customer service (12 hrs daily from 09:00-21:00 in Chinese time zone): Respond promptly and professionally to customer inquiries, returns, and complaints. Target KPI: 80% responses within 1 hrs, 10% within 2 hrs, 10 % within 8 hrs - our shop has a very good rating (4 crowns) and we need to make sure that we will not get any bad feedback from customers. Please advise a strategy how to avoid bad comments and recommend a customer policy (return free of charge or similar based on your experience) to maintain excellent shop status and 0 customer complains. - Monitor and analyze sales performance: provide weekly report to review your sales, advertising performance, and customer feedback and identify areas for improvement. - You should offer a monthly price for the services above