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Need help customizing a support request WP theme

Basically, our not-for profit organization wants to customize a recently purchased wordpress theme where members can request support for business advice.

The WP theme that has been installed on a website.

For internal purposes, there are 2 categories of users:

A Basic User and a Core User.

Basic User: Has access to the knowledgebase page or section of the site. A Basic user can eventually sign-up to be a core-user to be able to request support and interact with admin as described below.

Core User: Has access to the knowledgebase page or section of the site as well as ability to request support and interact with Admin as described below.

Core User:

1. User clicks on "Request Support" Link

2. User gets option to "Login" or "Register".

3. For first time user, User will have to register, the following entries are required:

3a. First Name

3b. Last Name

3c. Company Name

3d. Company Address

3e. Phone Number

3f. Email Address

3g. Category (drop-down)

3h. Request (Text area field)

4. User gets an email validation link, clicks on link in email and now gets access to the client dashboard

5. Admin gets a notification email that a new request has been made

6. All field entries from registration should now appear in the user's profile. They can be edited by user.

7. Admin logs into the agent dashboard and begins communicating with the user. Notification email is sent to user each time message has been received

in the dashboard and vice versa.

8. Next time user wants to request support, user just logs in to dashboard and then clicks on support request from his dashboard. He doesn't need to register again.

---

Basic User:

1. User clicks on knowledgebase (or searches a keyword in the knowledgebase field)

2. User gets option to "Login" or "Register".

3. For first time user, User will have to register, the following entries are required:

3a. First Name

3b. Last Name

3c. Email Address

4. User gets an email validation link, clicks on link in email and now gets access to the user dashboard

5. All field entries appear in the user's profile. They can be edited by user.

6. User now has access to the knowledgebase page/section of the website.

7. In the event that basic user wants to request support (like core user), user logs in to client dashboard and then clicks on support request from his dashboard.

8. User completes registration for core user.

9. User now changes from a basic user to core user

10. Admin gets a notification email that a new request has been made

11. All field entries appear in the user's profile. They can be edited by user.

12. Admin logs into the Agent dashboard and begins communicating with the user. Notification email is sent to user each time message has been received

in the dashboard and vice versa.

13. Next time user wants to request support, user logs in to dashboard and then clicks on support request from his dashboard.

Keahlian: HTML, PHP, Desain Situs Web, WordPress

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Tentang Pemberi kerja:
( 4 ulasan ) Sugar Land, United States

ID Proyek: #17331673

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vickycolt

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